JANUARY 2004 STUDY Policy Department Economic and Scientific Policy Study on online hotel reservation systems IP/A/IMCO/FWC/2006-058/LOT 4/C1/SC8 PE 416.205 IP/A/IMCO/ST/2008-19 This study was requested by the European Parliament ’s committee on Internal Market and Consumer Protection (IMCO). Only published in English. Authors: Dr. Frank Alleweldt (Project director) Prof. Klaus Tonner (First lead author) Mr Marc McDonald (Second lead author) Dr Senda Kara Dr. Sara Buccino Dr. Uta Stenzel
Premium Consumer protection Travel agency Contract
Hilton Hotels: Brand Differentiation through Customer Relationship Management Background Hilton Hotels is one of the biggest players in the US lodging industry. It contributes to about 9% of the total rooms in US lodging market. It has presence in over 78 countries with more than 2500 hotels. Lodging industry is highly capital intensive industry‚ so to reduce capital expenditure Hilton Hotels opted for self-owned Hotels as well as franchising model with the real estate owners. One of the key features
Premium Customer relationship management
The hydropolis underwater hotel and resort is a proposed underwater hotel in Dubai . The hotel’s original plan was to be located 20 meters under water off the coast of Jumeriah Beach. The hotes plan is to cover an area of 260 hectares which is equivalent in area to Hyde Park in London . The construction cost of Hydropolis is approximately $550 million US dollars ‚ which will make Hydropolis one of the most expensive hotels ever created . The hotel design was created by Joachim Hauset and Proffessor
Premium Hotel Transport Hotels
to the Oxford English Dictionary‚ active euthanasia is the ending of a terminally ill person’s life by direct intervention‚ such as administering a lethal dose of painkilling drug (Oxford English Dictionary). While passive euthanasia according to the Oxford English Dictionary is the withholding or withdrawal of life-sustaining medical treatment in the knowledge that the person concerned will die (Oxford English Dictionary). Len Doyal‚ the author of “ Why active euthanasia and physician assisted
Premium Euthanasia Death Oxford English Dictionary
for the best hotel accommodation. But how do you define best hotel accommodations? Nice facilities with complete amenities? delicious foods? good housekeeping? or excellent services? However‚ despite our top-notch accommodation‚ many of us have had at least one holiday ruined by a bad accommodation experience. these are some of the most common complaints people have about booking and staying in accommodation. these are as follows: Hotel Staff that Ignore Patron Complaint;Many hotel patrons complain
Premium Complaint Service of process Hotel
management 6. Solution 7. References 1. Description of my organisation Travelodge is budget hotel brand that was launch on the UK in 1985 and currently operates more than 450 hotels in Ireland‚ Spain and the UK. The company is growing very fast and is planning to operate more than 70‚000 rooms‚ approximately over 1000 hotels by 2020 and be the biggest hotels operator in London by the 2012 Olympics. Around eight million people stay with Travelodge every year‚ booking the rooms
Premium Hotel Hotels Customer service
The animated film Hotel Transylvania‚ (2012)‚ directed by Genndy Tartakovsky is based on the original Dracula novel published in 1897‚ written by Bram Stoker. This film is an animated comedy with the sub-genre of horror. The purpose of the horror in this film is to scare alongside entertain the audience. Therefore‚ comedy is the main genre in the film Hotel Transylvania‚ because the intended audience is children. Some horror conventions used in this film include setting‚ characters‚ plot and ideas
Premium Dracula Close-up
Active listening memo Sandra Stubbs HCA/230 April 5‚2012 Linda Widjaja Active listening memo To: All staff members Date: April 5‚ 20012 Subject: Active listening Good morning every one In an effort to improve communication within our office I have recently attended a conference where I have learned about active listening and its benefits. Active listening is also known as empathetic listening‚ this method of listening involves understanding the content of a message as well
Premium Feeling Hearing Pennsylvania
home page and the way it is connected to other departments. Hotels reservation systems are different according to what the management needs/requires out of the system. It also depends on what they aim for. Furthermore‚ there are two types of reservation systems in each hotel whether an online reservation system or a front desk reservation system. In this report‚ we made our researches based on a front desk reservation system. ibis hotel reservation system uses one of the best systems around the
Premium Requirements analysis Software requirements Customer service
will their proposed systems will help the hotel management. Hotel reservation is designed to provide varied choices. Nowadays hotel reservation is technically designed to achieve one objective function‚ which is to connect the buyer and seller. Scope This study focus to provide retailing business application using computerized system that enables businesses to track services and aims to provide accurate process on every transaction especially in their hotel reservation. This study looked into a better
Premium Rooms Retailing Hotel