The purpose of this essay is to analyse a face to face interaction between myself and a client during the course of the Counselling Skills programme. Extracts of verbatim will be used in order to demonstrate different counselling skills that were used throughout the practice session. I will then go on to do a critical analysis of the skills used‚ and will conclude with a discussion about my personal development throughout the course. After setting the scene with my client and talking through the
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series of skills‚ and communication concepts‚ businesses are learning to be more personally and practically involved with its people. By building a better more effective and efficient communication regiment‚ people feel more important and more appreciated and therefore‚ businesses benefit. I am recommending the following five communication concepts for this organization from my observations‚ interviews and feedback from every level of personnel. Active Listening Active listening is the
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MEMO To: New Manager From: Team B Subject: Introducing new employee’s to their teammates Date: January 21‚ 2013 First of all welcome to the company we are happy to have you. I know coming in to this job it may be hard at first to get the hang of things so I put together a few pointers for you that might help you out getting started. As a new leader it is important to gain your employees trust. There are five key dimensions of trust and they are integrity‚ competence‚ consistency‚ loyalty‚
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Performance and Development Summary (Hourly Associates) |Name: | |Locati| | | | |on/Des| | |
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information or express our feelings with another person. Many friendships begin with a conversation. Conversely‚ many animosities begin with misunderstanding or disagreement. In order to have an effective communication‚ both active listening and good speaking skills are essential. I work in an environment where effective communication is very crucial‚ since my team deals with both internal and external customers on a daily basis. For our internal customers‚ we have different types of business
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Part Two Final Project Thompson Chapel Church Action Research Project Wonda Smith Kaplan University GM505 Action Research and Consulting Skills Professor Heidi Gregory Mina January 21‚ 2012 Part Two Final Project As an action research consultant‚ I am provided an opportunity to analyze issues for Thompson Chapel Christian Methodist Episcopal Church’s (CME) Board of Christian Education (BOCE) auxiliary. In the report‚ key stakeholders and the issues faced by the participants were identified
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Dealing with Conflict 1.1  Potential conflict can arise when two parties or people have a disagreement on a particular subject. For example‚ a person may have said he was going to complete a task which he failed to do which caused conflict with another person or party‚ or maybe two people who have different ideas on who to accomplish a task may become heated.  Stages of conflict are hard to describe in detail but it usually starts with raised voices to get an opinion across
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decisions and how to over come them. The second aspect is the interpersonal process consisting of active listening clarifying‚ supporting and building‚ and confronting and differing. Active listening is most noticeable by its absence. (23) Group members are not listening to one another if they are constantly interrupting each other‚ etc. Vital information gets lost in the shuffle if group members are not active listeners. Being supportive and building other group members up is also an
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positive outcome. In part two‚ “the talker listening process”‚ is how Petersen (2007) describes the method of relieving the symptoms of flat brain; this process involves “taking turns talking and listening” (p. 49). Petersen (2007) also discusses “stomach talk”‚ meaning that one is only allowed to share his or her own insecurities‚ rather than blaming others (p. 78). He warns
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14. I find it difficult to talk with people in authority. 15. I am distracted by sights and sounds when others are speaking to me. 16. I "tune-out" (stop listening) when I feel I know what is being said. 17. I look for nonverbal meanings behind words said. 18. I discuss my problems instead of bl16. I "tune-out" (stop listening) when I feel I know what is being said. 17. I look for nonverbal meanings behind words said. 18. I discuss my problems instead of blaming others. 19. I like
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