BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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THE CALL TO SERVICE I welcome you to the discussion about the benefit and downfalls of a society deamed to mandatory national service. Should our Government require every citizen to provide some type of national service‚ at a minimum but not limited to a year? Or should every citizen continue to have the right to restrict themselves of any national services? Lets weigh both options and provide supporting details to each. Many of you readers probably agree with the idea of mandatory
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BACKFLUSH COSTING Definition of Backflush Costing : A streamlined cost accounting method that speeds up‚ simplifies‚ and reduces accounting effort in an environment that minimizes inventory balances‚ requires few allocations‚ uses standard costs‚ and has minimal variances from standard Product costing approach‚ used in a just - intime (jit) operating environment‚ in which costing is delayed until goods are finished. Standard costs are then flushed backward through the system to assign
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Absorption Costing Absorption costing is a method of costing that assigns a small percentage of production and overheads costs to the price of each product that is going to be sold. It accounts for all costs‚ direct and indirect‚ fixed and variable. For example; if 1000 products are made and the total costs are £10000 then each product would cost £10 before making a profit (10000/1000=10). Variable costs are costs that can be controlled by management or a sales worker. Whereas fixed costs are
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Process costing Process costing is a system which mostly practices by a company whereby the manager of the company wants to know the cash flow from one department to another. Process costing give a clarify information to managers‚ therefore this activities is very important. Process costing is consisting of three ingredients which are direct materials‚ direct labor and manufacturing overhead. Direct material is the raw material which needs to produce a product‚ for example rubber for shoes‚
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1 India Equity Research | IT Sector Update IT Infosys versus TCS FY09 annual report analysis: Ten conclusions TCS and Infosys have been compared on financial performance quarter after quarter. Needless to mention‚ there are several key operational parameters that have driven their performance over the years. Some of them are shortterm measures towards achieving long-terms goals‚ such as: (1) investments in research and development (R&D)‚ patents and non-linear growth Kunal Sangoi +91-22-6623
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SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN GLOBAL BUSINESS OPERATIONS CREDIT APPRAISAL AND RISK RATING IN PUNJAB NATIONAL BANK SUBMITTED BY: ADITYA SINGH PGDGBO (2012-20014) Roll No. : 17 INDUSTRY GUIDE FACULTY GUIDE Mr. RAJEEV SARDANA SENIOR MANAGER SENIOR FACULTY SHRI RAM COLLEGE OF COMMERCE‚ DELHI DELHI UNIVERSITY CREDIT SECTION
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ideas about credit operation of a Bank. To have better orientation on credit management activities specially credit policy and practices‚ credit appraisal‚ credit-processing steps‚ credit management‚ financing in various sector and recovery‚ loan classification method and practices of National Bank Limited (NBL). To compare the existing credit policy of National bank limited with that of best Practices guideline given by Bangladesh Bank‚ the central bank of Bangladesh. To identify and
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PAPER On Process Costing Submitted in fulfillment of the requirements for the 3rd SEM MBA Management Accounting and Control Systems Submitted to: Submitted by: Prof. G V M Sharma Vandana Rajput Dept. of MBA 1PB11MBA60 INTRODUCTION: Process costing is a form of operations costing which is used where standardized homogeneous goods are produced. This costing method is used in
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inter Linkages between agriculture and others sector in India : A Post Reform Scenario Mandeep Singh Abstract The present study is an attempt to calculate the sector wise linkages in a post reform period for the Indian economy. To do such analysis‚ the whole economy is aggregated into three main sectors such as agriculture‚ industry and services. All the linkages have been calculated for two points of time by utilizing data on two input-output transaction tables for the period 1993/94 and 2006/07
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