drove them on to the lake‚ where there was no escape.Many were driven to drown in the lake. An ancient tradition says that because of the blood‚ which for over three days filled the area‚ the name of the stream which crosses it was changed to Sanguineto - Blood River. And of course Hannibal’s military genius leads him to victory. The battle of Trasimene was between Rome and
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I. Physical Qualities a) Confidence. Belief in ourselves despite setbacks. Teachers encounter situations all the time that could be considered setbacks. Kids can be cruel‚ to each other and to teachers. They can have attitudes‚ especially teenagers. I’ve had teachers to were obviously nervous when they taught. Others were shy and only half committed to their subject. But the best teachers laughed off their mistakes: chalk breaking‚ books dropped‚ TVs not working. Where some teachers were flustered
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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distinction Question: While there is widespread evidence to support the view that effective quality management practices can lead to improved organisational performance‚ some would argue that the importance of quality to logistics systems has not been fully realised. In the last decade the growing importance of quality management has been a widely debated topic. Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus
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Quality of Design Throughout the development process there are several aspects that need to be accounted for‚ quality being one of the most important. Quality of design and Quality of a new product are both significant aspects to consider when a product is being developed and while a product is on the market. Assessing the quality of industrial design allows specific questions to be answered which give the manufacturers a better understanding of how successful the product will be in comparison to
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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IMPLEMENTATION IN MANUFACTURING PROCESS OF A CAST PART Florin Buruiana‚ Florin Susac‚ Mihaela Banu‚ Alexandru Epureanu‚ Alice Buruiana “Dunarea de Jos” University of Galati‚ Manufacturing Science and Engineering Department email: Florin.Buruiana@ugal.ro ABSTRACT Casting is a very flexible technological process which can be used in gross production for a very wide range of parts for automotive industry‚ aircraft industry and ship-building industry. Improving the casting process is of a great
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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of Management and Business 2013 Assignment: Individual Title: Qualities of a Successful Manager: Literature Review & Personal Assessment Date due: 06 March 2013 Statement: All the sources used and/or quoted have been indicated and acknowledgement by means of Complete references. Signed: ---------------------------------------------------- Qualities of a successful manager I have recently done some research with regards
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