Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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Internal Controls XACC/280 April 7‚2013 Axia Internal Controls Internal controls are put into place to safeguard a company’s assets and to promote the accuracy of their accounting records. There are two primary goals of internal controls. The first goal of internal controls is to safeguard it’s assets from employee theft‚ robbery‚ or unauthorized use. When there is a large some of money there is temptation from employee’s to take some of it. Many employees believe they are underpaid
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Meaning of Internal Reconstruction: When a company has been making losses for a number of years‚ the financial position does not present a true and fair view of the state of the affairs of the company. In such a company the assets are overvalued‚ the assets side of the balance sheet consists of fictitious assets‚ useless intangible assets and debit balance in the profit and loss account. Such a situation does not depict a true picture of financial statements and shows a higher net worth
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Chapter 7 – Internal control Internal control – steps taken by business to prevent fraud – misappropriation of assets and fraudulent financial reporting‚ COSO defines IC as means to an end Achievements of objectives in the area of financial reporting‚ operations‚ compliance with law and regulations Foreign corrupt practices act: Transactions authorized with the knowledge of and authorization of management Means of achieving internal control – preventive control – prevents fraud ex: segregation
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Introduction of Intercontinental hotel. Intercontinential hotel‚as the first truly international hotel group‚ was born in 1946.it becomes the biggest hotel group on earth.This group also have the wildst distribution of hotel around the world.The goal of this hotel is creating great hotels guests loveThe headquarter of this company is in berkshire ‚ UK .During 2007‚ it employed approximately 10366 in 2007 . What is the meaning of environment? (Docstoc 2010‚ p3)That means the surroundings‚ influnces
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Generally‚ every organization’s performance could be enhanced if they have a sound internal control system. Internal control sys has two subcategories: A) Control environment B) Control procedures and policies @ control activities Control environment is abt attitude of board n mgt‚ whether they have integrity(honesty) and value the importance of running a sound internal control system. So‚ if their attitude is good‚ they will raise awareness and foster good attitude among ppl in the org
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dispatched independently to approving authority. Once signed‚ the approved invoices should be sent independently to accounts payable. When the check is prepared by accounts payable‚ they should mail it directly to the third party. Under a strong internal control system‚ the employees and/or contractors should not be allowed to come in and collect checks directly. Direct contacts with accounts payable personnel make it too tempting for someone
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different approvals‚ usually built upon moral preference. Mill is able to categorize every human license into exist internal and external sanctions‚ and believes that it is possible to change your moral selection. External sanctions exist outside of the individual‚ independent of his mind. They may take the form of peer pressure‚ the fear of disapproval‚ or the fear of god. Internal sanctions stem from one’s conscience. These consist of feelings like discomfort or joy when one realizes the consequences
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Metro-Internal Overview of the Current Scenario Week1: Average Team Strength – 12; Average Productivity – 6.5 Week2: Average Team Strength – 10; Average Productivity – 7.2 Learning & Observations: 1) The market as a whole is quite receptive to the Cash & Carry concept saving a lot of effort in terms of making customer calls. 2) There is a major chunk of our prospective customers in the outskirts of the city; but many of them don’t have a valid business licence or don’t have
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"The Influence of Grapevine Communications as the antecedent for the successful of management of change". 1) Rational One of the human activity that connects people together and at the same time‚ building the relationship is called communication (Duncan and Moriarty‚ 1998). This means that each individual is related to one another due to communication (Sanford‚ Hunt & Bracey‚ 1976). In organization perspective‚ communication is defined as communicative acts that constitute the action and
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