Strategic Quality Management (SQM) Implementation Plan Canon Business Process Services‚ Inc. I. Company Overview Canon Business Process Services is an international company with a presence in over 100 countries and employing over 10‚000 people. The company provides solution-oriented products and services to customers in the various corporate structures including oil and gas companies‚ manufacturing‚ corporations‚ and multi unit distributers which are predominantly part of energy organizations. The
Premium Management Strategic management Quality management
This report offers a basic theory of process mapping in different factors‚ which has an influence on the service operation management. A basic definition is mentioned to recognize its utilization in the business operation with explain the tools that used to map a process. Various advantages of process mapping are discussed as well. The way of mapping a process in three levels is included to specify the activities in the operation. With a well created process mapping‚ there are more implementations
Premium Management Business process Business process modeling
    VI.WEEKLY COURSE SCHEDULE The weekly schedule below describes the learning activities that will help you achieve mastery of the course outcomes listed above and the assessments that will be used to measure your mastery those objectives. For each assessment‚ your professor will provide you with a rubric that will be used to evaluate your performance. COURSE OUTLINE ASSIGNMENTS: To be completed and/or submitted no later than 11:59 p.m. on the last day of the class week
Premium Management Business process Enterprise resource planning
Process Mapping Key items to note when process mapping: http://www.bpmenterprise.com/content/c060710a.asp - Follow Best practices and get the right people (SME) for each job. - Get the bigger picture of the entire system instead of just discrete or departmental views. Understanding interactions. But don’t (lose) losing sight of the forest for the trees. - Understanding the current processes in depth. - Prioritize key things that need to be done‚ elements in critical path‚ customer delivery
Premium Business process reengineering Process management Management
of the bag-weight problem? Refer to the case‚ Quality control analysis for this case will be conducted via X-charts and R-charts. X-charts is to control the central tendency of the process‚ for this case we refer to the weight of 50-pound bags of treating agents R-charts is to control the dispersion of the process‚ for this case we refer to the range of weigh or difference between maximum weight and minimum weight of the bag. From the analysis of problems‚ based on the calculations taken from
Premium Process capability Quality Management
An example of a business process: Credit card approval in a bank. An applicant submits an application. The application is reviewed first to make sure that the form has been completed properly. If not‚ it is returned for completion. The complete form goes through a verification of information. This is done by ordering a report from a credit company and calling references. Once the information is verified‚ an evaluation is done. Then‚ a decision (yes or no) is made. If the decision is negative
Premium Business process reengineering Process management Business process
fluxicon Process Mining Tutorial Copyright © 2013 Fluxicon fluxicon Goals of this tutorial • Understand phases of process mining analysis • Be able to get started and play around with your own data fluxicon Outline 1. Example Scenario 2. Roadmap 3. Hands-on Session 4. Take-away Points fluxicon Example Scenario Purchasing process ERP Requester Requester Manager Purchasing Agent Supplier Financial Manager fluxicon Problems 1. Inefficient
Premium Procurement Purchasing Business process modeling
Assignment 1 Select a process you perform daily but would like to spend less time doing‚ such as driving to work. Design a flowchart using an appropriate tool. Comment on the factors that affect the process design. Identify at least one metric to measure the process. Begin collecting data for the identified metric every day of the workweek. You must submit the data collected at the end of each week. Note: Please remember to choose a process that you perform every day so that you will be
Premium Process management Process capability Theory of Constraints
OPIM 201 – Practice Problem Set 1 1. Suppose a process flow diagram is as follows. In step 1‚ there are two sets of machines ({M1‚ M2} & {M3‚ M4}) in parallel; both sets process identical tasks but each set has different task times. Assume the process is in steady state and there is no buffer between each step. (a) What is the system cycle time? (b) The average WIP turns out to be 4.6 units. What is the average time a unit spent in the system? 2. The department of tax
Premium Process management Internal Revenue Service The Wall Street Journal
VOL. 3‚ NO. 1‚ January 2012 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences ©2009-2012 CIS Journal. All rights reserved. http://www.cisjournal.org Impact of IT on Process Improvement 1 1 Lotfollah najjar‚ 2 Ziaul huq‚ 3 Seyed-mahmoud aghazadeh‚ 4 Saeedreza hafeznezami College of Information Science & Technology‚ University of Nebraska at Omaha‚ USA‚ Fax: 402-554-3284‚ 2 College of Business Administration‚ University of Nebraska at Omaha‚ USA‚ Fax:
Premium Business process reengineering Process management Business process