goals of SFPUC? How is knowledge management related to those goals? The business goals of San Francisco Public Utilities Commission (SFPUC) is to encourage efficient use of water and reducing water pollution‚ which is done by offering education‚ technical and financial assistance to all of its customers. The SFPUC provides water‚ treats wastewater and supplies municipal power services to 2.4 million customers in San Francisco and the Bay Area. Knowledge management is related to these goals because
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Operations Management BU.680 Fall 2013 Required Text and Learning Materials: Textbook: Managing Business Process Flows: Principles of Operations Management‚ 3/E Authors: Anupindi‚ Chopra‚ Deshmukh‚ Van Mieghem & Zemel‚ ISBN-10: 0136036376 ISBN-13: 9780136036371 Harvard Business School Cases: The following cases must be purchased online “Wriston Manufacturing Corp” Hammond‚ Janice H. Product number:698049-PDF-ENG "Shouldice Hospital Ltd. (Abridged)." Hallowell‚ Roger; Heskett‚
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TUFS3 Summery about the Case: The case states that Northern Insurance company build a huge investment system TUFS (Technical Underwriting Financial System). The system was build to support and assist the company by “streamlining the underwriting process and providing strategic e-business capabilities”. The project had been completed on time and on budget but the underwriting staff choose to use the old procedures‚ they met the system with heavily resistance and use TUFS just for double-check. After
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Strategic Process Management – Nabisco 1) Introduction Nabisco is 1 of Kraft’s billion-dollar brands which is dated back to as far as more than a century since 1898 when the United States Baking Company‚ the New York Biscuit Company and the American Biscuit & Manufacturing Company formed to become the National Biscuit Company. “Nabisco” first appeared on a new sugar wafer product in 1901‚ but the corporate name did not change from National Biscuit Company to Nabisco‚ Inc. until 1971. Kraft
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Case Studies - BPR in Poland The first ever Business Process Reengineering (BPR) project in the formerly communist countries of eastern Europe was completed on October 28th‚ 1994 by Wizdom Polska‚ the Polish subsidiary company of Wizdom Systems‚ Inc. Wizdom has once again taken BPR to new frontiers‚ achieving unprecedented results in the massive task of Reengineering a company laden with the residuals of 50 years of central planning. The company‚ Stomil Sanok S.A.‚ is a manufacturer of rubber
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TOTAL QUALITY MANAGEMENT ASSIGNMENT QUALITY MANAGEMENT SYSTEM IN HOSPITALITY INDUSTRY Definition of Quality management system: ISO 9000 defines a QMS as a management system to direct and control an organization with regard to quality. If we insert the ISO 9000 definitions for the words in italics we produce the following unintelligible definition: ‘A QMS is a set of interrelated or interacting elements that establishes and achieves policy and objectives that direct and control an organization
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complexities of competing in a deregulated environment led to identification of a clear need for the Telecom industry to define and understand its business processes in order to tackle the growing market pressures. The industry needed a standardized process view for suppliers and partners so that they can build enterprise systems that combine third party and in-house developments. To realize these needs‚ a framework or a model was required that focused on the business processes used‚ the linkages between
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Day 1 - The Process Behavior Chart Filters the noise of routine variation Helps predict the future behavior of the process Defines the Voice of the Process (Average and Limits) Strikes a balance between two mistakes: Interpreting noise as if it were a signal Failing to detect a signal when it is present Informs about what to expect from a process Helps you ask the interesting and important questions Helps identify the priorities The State of processes Knowing that a process will produce
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THESIS PROPOSAL Title Assessing Process Management Capability: Case Study of Dalla Shipyard in Myanmar Presented to the Graduate School‚ Kasetsart University to be approved as the research for the required thesis Degree Master of Engineering (Industrial Engineering) Major Field Industrial Engineering Semester First Semester Academic Year 2013 By Mr Si Thu Kyaw Thesis Committee
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Awareness: Leadership awareness is defined as the recognition of business process and understanding the value of the process-oriented enterprise for senior management. Bharat Dave‚ who is vice president of industry sales in Siemens ROLM Communication Incorporation‚ recognizes that they need a restructuring program to improve profitability and market share in their four disparate companies (P1). Also‚ ROLM senior management understands that they need to reengineer new processes and guarantee the execution
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