the definition of quality has two aspects from the customer’s perspective: Quality is... 1. A greater number of features that meet customer needs 2. Fewer defects Key Attributes The Juran Trilogy Fitness for Use Quality Council Pareto Principle 10 Steps to Quality Improvement The Juran Trilogy To attain quality you must begin by establishing the vision‚ policies and goals of the organization. Converting these goals into results is done through three managerial processes called the
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Pareto principle From Wikipedia‚ the free encyclopedia The term "Pareto principle" can also refer to Pareto efficiency. The Pareto principle (also known as the 80–20 rule‚ the law of the vital few‚ and the principle of factor sparsity) states that‚ for many events‚ roughly 80% of the effects come from 20% of the causes. Business‐management consultant Joseph M. Juran suggested the principle and named it after Italian economist Vilfredo Pareto‚ who observed in 1906 that 80% of the land in Italy
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THE PARETO PRINCIPLE: ITS USE AND ABUSE Robert Sanders Vilfredo Pareto was a late nineteenth-century economist/sociologist who first noted and re- ported his observation that about 80 percent of wealth was concentrated in about 20 percent of a population. This is the basis for what we now call the Pareto Principle. J. M. Juran‚ one of the foremost practitioners of statistical quality control‚ claims credit for giving the Pareto principle its name. Juran’s Pareto Principle is sometimes known as
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PROJECT TITLE: Bernoulli’s Principle Aim: To demonstrate Bernoulli’s Principle. Materials Required: 1. Drawing pin 2. Cardboard piece 3. Cotton reel Procedure: Insert a drawing pin through the centre of a cardboard piece and place a cotton reel over the point of the pin. Then hold the cotton reel in one hand and the card in the other‚ and blow air downward or upward through it and release the card. The cardboard
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In 1968 Dr. Laurence J. Peter and Raymond Hull put into print a book called The Peter Principle: Why Things Always Go Wrong which describes a simple observation that states anything that works is often used in progressively more challenging applications until it fails. This means that a machine will only function optimally at the tasks it was specifically designed for and once it is used beyond its intended task its usefulness will degrade or the machine will utterly fail. This also applies to
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Joel Feinberg says that the harm principle can require certain types of actions. He agrees that the harm principle prevents harm from happening to the public but he also interprets the harm principle in a way that gives the public access to certain types of benefits that prevent harm. However‚ these benefits are made available by requiring taking action on the public. These benefits include but are not limited too‚ items such as paying taxes. By requiring the public to pay taxes then they are supporting
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Purpose and Audience: 1. I think this is aimed at a general audience because it covers many different jobs and different examples. 2. In a hierarchy every employee tends to rise to his level of incompetence. Late in the story. I think they did this to lay the groundwork and to make you come to his way of thinking before he pitched it. 3. I think they are pretty serious overall‚ and they are there to instruct and entertain. Style and Structure: 1. So you get where they are coming from
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with
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John Stuart Mill’s Harm Princple The theoretical and practical analysis of John Stuart Mill’s Harm Principle “The only freedom […] is that of pursuing our own [happiness]‚ so long as we do not attempt to deprive others of theirs or impede their efforts to obtain it” – John Stuart Mill. This utilitarian approach brought forth by John Stuart Mill‚ within his works On Liberty‚ identifies a correlation between freedom and happiness. He essentially states that achieving freedom is most effective
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Grice advanced the notions of cooperative principle and implicature together with Gricean maxims of conversation to illustrate how people are able to communicate with each other given that their utterances could be comprehended in many possible ways. The underlying assumption of Grice’s cooperative principle is that people tend to be cooperative in most conversational exchanges in order to construct meaningful conversation. The cooperative principle‚ as stated in Grice’s “Logic and Conversation”
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