Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
Premium Marketing Customer service Public relations
Advantages of Total Quality Management (TQM) Improves Reputation - TQM programs have the advantage of improving corporate as well as product reputations in the marketplace‚ because errors and defective products are discovered much more rapidly than under a non-TQM system‚ and often before they are ever sent to market or found in the hands of the public. Higher Employee Morale - Compared to employees who are motivated‚ disengaged workers are less efficient‚ miss more workdays and cost organizations
Free Ethics Employment Morality
ADVANTAGES AND DISADVANTAGES OF USING INTERNET In the history of human mankind‚ the Internet has undoubtedly been the greatest development in the domain of communication industry. Internet has tremendous potentials and a lot to offer in terms of services. However‚ if examined carefully‚ the Internet appears to have not only advantages but also some drawbacks. One good point is that the Internet is a source of information. There is a huge amount of information available on the Internet for just
Premium Addiction History of the Internet E-mail
The Advantages and Disadvantages of Communicative Language Teaching The Advantages and Disadvantages of Communicative Language Teaching By HAH Introduction The focus of this essay is to highlight the advantages and disadvantages of Communicative Language Teaching (CLT). In doing so‚ it is important to first clarify the meaning of CLT and it’s place in the ongoing history of language teaching methodology. CLT is generally accepted as the most recognized‚ contemporary approach to language
Premium Communicative language teaching Language Language education
Advantages and disadvantages of living in the countryside Privacy If you like privacy‚ living in the country works well -- particularly if your home is situated in a remote area and you don’t have neighbors for miles. This also provides solitude. Less Pollution The countryside is generally quiet and peaceful -- certainly not as contaminated with toxic pollutants as the city. There isn’t as much traffic or smog or pollution from industry. Ecologically speaking‚ the advantages to living in the
Free City Urban area
The advantages and disadvantages of living in a block of flats To begin with‚ it is said that living in a block of flats is very uncomfortable but many people do not agree. With such view a block of flats helps to find a lot of friends and deepen our communication skills. So what are the advantages and disadvantages of living in a block of flats? One the one hand‚ living in a block of flats is advantageous for many reasons. Firstly‚ people who live in a block of flats are friendlier than people
Premium Communication Graphic communication
Advantages and disadvantages of wired/cabled network A wired network is more reliable and has generally a higher bandwidth (is faster..) than a wireless network; while it constraints to the availability and length of connection cables‚ can be more expensive than a wireless network and may not fit specific situations such as reaching some remote areas or being used with mobile devices. Advantages and disadvantages of wireless network Advantages: * Flexible if there is ad-hoc situation when
Premium Wi-Fi Computer network Wireless
But what is the advantage and disadvantage of playing computer games? II. Statement of the problem - What are the benefits of playing computer games in students of Quezon City Polytechnic University Batasan Branch? - What is the percentage of the students who prefer that computer games is an advantage? - What is the percentage of the students who prefer that computer games is an disadvantage? - What is the percentage of the students who believe that it’s an advantage in a way it relieves
Premium Online game Game Massively multiplayer online game
emeraldinsight.com/0960-4529.htm MSQ 17‚1 Customer based brand equity: evidence from the hotel industry ¨¸ Ruchan Kayaman and Huseyin Arasli Eastern Mediterranean University‚ Gazimagusa‚ Turkey Abstract Purpose – The paper aims to explore interrelations of the four brand equity components; brand awareness‚ brand loyalty‚ perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. Design/methodology/approach – The paper is based
Premium Brand management Brand equity Brand
American Express’ Strategy 1 Introduction This report has been compiled to list and describe the complexity of customer care in the business of credit cards. To evaluate American Express’ strategy for customer care‚ I spent most of the time identifying how this complex world works and its advantages and disadvantages. Therefore it must be pointed out that this report has been written in the current world’s economic crisis. 2 Procedures * The first step to write this report was to select
Premium American Express Credit card Debit card