There are eight such dimensions of quality. These are: 1. Performance: It involves the various operating characteristics of the product. For a television set‚ for example‚ these characteristics will be the quality of the picture‚ sound and longevity of the picture tube. 2. Features: These are characteristics that are supplemental to the basic operating characteristics. In an automobile‚ for example‚ a stereo CD player would be an additional feature. 3. Reliability: Reliability of a product is
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:- Total Quality Management Note: 1. Solve any 10 Questions. 2. Use analytical description where required. 3. Cite references used if any while proposing solution to any question. Q 1 ) Consider a company involved in testing the strengths of components. Currently 50 engineers are working in the company. Explain briefly the steps that the company should take to implement ISO 9001:2000 based quality system
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Management – Total Quality Management (TQM) Management: A Practical Introduction - Fourth Edition; Brian K. Williams‚ Angelo Kinincki‚ McGraw-Hill Irwin; 2009 1.0 Management – Total Quality Management Quality means a product or service free of deficiencies‚ or the characteristic of a product or services that satisfy customer needs. Total quality management (TQM) is defined as a comprehensive approach – led by top management and supported throughout the organization – dedicated to continuous
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TOTAL QUALITY MANAGEMENT Total quality management may be defined as “managing the entire organization so that it excels on all dimensions of products and services that area important to the customer.” It has two fundamental operational goals‚ namely 1. Careful design of the product of service. 2. Ensuring that the organization’s systems can consistently produce the design. These two goals can only be achieved if the entire organization is oriented toward them – hence the term total
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Introduction Security defines as the quality or state of being secure as freedom from danger (safety) or freedom from fear or anxiety; it is something given‚ deposited‚ or pledged to make certain the fulfillment of an obligation. ”Far Eastern University (FEU) is one of the best educational institution in the country in the City of Manila‚ West Sampaloc‚ University Belt area is a nonsectarian‚ private university in the Philippines. It was founded as a domestic educational institution in 1928
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Advantages of Globalization: Resources of different countries are used for producing goods and services they are able to do most efficiently. Consumers to get much wider variety of products to choose from. Consumers get the product they want at more competitive prices. Companies are able to procure input goods and services required at most competitive prices. Companies get get access to much wider markets It promotes understanding and goodwill among different countries. Businesses and investors get
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Total Quality Management: Utilizing the Six Sigma Model Ingrid Dumprey In healthcare today‚ safety and quality are topics that are discussed frequently. They are integral components of patient care‚ and are essential for the survival of any organization. Through the utilization of total quality management‚ system processes can be improved. Total quality management is defined as “managing the entire organization so that it excels on all dimensions of product and
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Bengar Industrial Corporation Background and Operations Best Total Quality Management of Bengar Industrial Corporation Total Quality Management (TQM) Employee Involvement Total quality management (TQM) implemented by Bengar Industrial Company involves the attitude of the employees towards work. They must be on time‚ and must not recur absences especially when a project is ongoing. The employees must be knowledgeable of the machines in their department. Focus on Customers Bengar Industrial
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Implement - from Quality to Organisational Excellence Introduction An implementation framework is needed to build on and pull together all of the ideas and concepts covered in this site – TQM‚ processes‚ tools and techniques‚ people development‚ teamwork‚ management system‚ performance measurement‚ the Excellence Model® and self-assessment. Based on many years of research‚ education and advisory work in the European Centre for Business Excellence (ECforBE)‚ the framework described in this section
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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
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