Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
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like to thank the almighty for giving us courage. Index Introduction Universal Banking is a multi-purpose and multi-functional financial supermarket (a company offering a wide range of financial services e.g. stock‚ insurance and real-estate brokerage) providing both banking and financial services through a single window. Definition of Universal Banking: As per the World Bank‚ "In Universal Banking‚ large banks operate extensive network of branches‚ provide many different services‚ hold
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INTRODUCTION BANKING SYSTEM IN INDIA What is a bank ? A bank is a financial institution that provides banking and other financial services to their customers. A bank is generally understood as an institution which provides fundamental banking services such as accepting deposits and providing loans. There are also nonbanking institutions that provide certain banking services without meeting the legal definition of a bank. Banks are a subset of the financial
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I. Internet or Online Banking Internet banking is the act of conducting financial intermediation on the internet. It includes offering of information and selected services through the World Wide Web by banks and other financial service firm. For those who are quite new to the concept of online banking‚ this type of service offered by banks actually works the same way as traditional banking. The major difference lies in the convenience offered by online banking particularly when it comes to making
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1. INTRODUCTION As a specific case of E-Commerce‚ E-Banking is a typical service combining a communication and a distribution channel. E-Banking applications have had a continuous evolution over the time‚ from their apparition in the context of innovation in the banking sector to the relative standardisation and convergence of current state. E-Banking developed and evolved rapidly during the last ten years. IT innovations like web-commerce and secure information exchanges have been a trigging factor
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Introduction E lectronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. The following terms all refer to one form or another of electronic banking: personal computer (PC) banking‚ Internet banking‚ virtual banking‚ online banking‚ home banking‚ remote electronic banking‚ and phone banking. PC banking and Internet or online banking are the most frequently used designations. It should
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SOCIAL BANKING INTRODUCTION Banking plays a fundamental role in economic progress of a country. It inculcates the habit of savings among people‚ hence helps in boosting the investment base and speeding up the capital formation. At the same time it also helps out the needy‚ by providing them timely credit at an affordable cost. But majority of poor rural and semi urban population in India are unable to avail the basic banking facilities. As a result they are made to rely on private money lenders
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inflation and full employment. Central banks also generally issue currency‚ function as the bank of the government‚ regulate the credit system‚ oversee commercial banks‚ manage exchange reserves and act as a lender of last resort. The central banking system in the U.S. is known as the Federal Reserve System (commonly known as "the Fed")‚ which is composed of 12 regional Federal Reserve Banks located in major cities throughout the country. The main tasks of the Federal Reserve are to supervise
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Koskosas I. THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW Ioannis KOSKOSAS University of Western Macedonia‚ Kozani‚ Greece ioanniskoskosas@yahoo.com Volume 1 Issue 1 / December 2011 Business Excellence and Management Abstract Bank fees often strike fear in the heart of the average banking customer. According to a survey by Bank-rate‚ a company that reports on banks and banking‚ customers continue to get smashed with higher fees‚ ranging
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refreshing piece of banking. As people who are being pursued just for political reasons can get a breather with a place to bank in total secrecy without being subjected to persecutions [as was in the case of the Nazi regime against bank accounts of Jews and other “enemies of the German state” held in Switzerland (McCreery‚ 2007)]. Because of greater privacy with offshore banking‚ people with special needs that are outside the general retail banking’s scope are catered for through private banking (Casu et al
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