Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 12; June 2012 Factors That Affect Tax Compliance among Small and Medium Enterprises (SMEs) in North Central Nigeria Ojochogwu Winnie Atawodi1 & Stephen Aanu Ojeka1 1 Department of Accounting‚ Covenant University‚ Ota‚ Ogun State‚ Nigeria Correspondence: Ojochogwu Winnie Atawodi‚ Ahmadu Bello University‚ No. 74 Area F‚ Dodo Mustapha Ring‚ Zaria‚ Nigeria. Tel: 234-813-901-8298. E-mail: chogwuwin@yahoo
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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his students‚ notably Plato. Therefore‚ our discussion about Socrates life‚ ideas and phrases are purely base on the writings of Plato. Plato was said to have been born in 427 BC and died in 347 BC. He was a student of Socrates and a tutor to Aristotle. Unlike his master‚ plate wrote extensively about philosophy he wrote his own book called the republic and founded his own institute of learning called the academy in Athens. Aristotle was born in 384 BC and died in 322 BC. He was a student of both
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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De Jesus‚ Mark Anthony S Final Report Introduction The Law Firm Brief Background The Firm De Jesus Linatoc Castillo & Associates (previously De Jesus Linatoc Mendoza & Associates) is a general partnership of lawyers registered with the Securities & Exchange Commission under SEC Registration No. AP096-00938
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SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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higher weight. The topics and their weights for LPI exam 201 are: Topic 201 Linux kernel (weight 5). Topic 202 System startup (weight 5). Topic 203 Filesystem (weight 10). Topic 204 Hardware (weight 8). The focus of this tutorial. Topic 209 File and service sharing (weight 8). Topic 211 System maintenance (weight 4). Topic 213 System customization and automation (weight 3). Topic 214 Troubleshooting (weight 6). The Linux Professional Institute does not endorse any third-party exam preparation material
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Price Discrimination Notes ISyE 6230 Economic Decision Analysis Matt Drake Spring 2005 1 Preliminaries Before we begin our discussion of price discrimination and its economic motivations‚ we must first (re)introduce a few topics in microeconomics that will prove useful in our subsequent analysis. 1.1 Demand In order to determine how economic agents should determine prices and quantities of production‚ we must specify how consumers in a market will react to various prices. The
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BMA791 SERVICES MARKETING Semester 1‚ 2013 THIS UNIT IS OFFERED IN: Hobart Teaching Team: Dr Rob Hecker Marcus Bai Xuesong CRICOS Provider Code: 00586B Contact Details Unit Coordinator & lecturer: Dr Rob Hecker Campus: Hobart Room Number: 307 Email: Rob.Hecker@utas.edu.au Phone: +61 3 6226 1774 Fax: +61 3 6226 2170 Consultation Time: By appointment 2 Contents Contact Details ……………………………………………………………………………………………………………………… Page 2
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