1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
Premium Customer Good Customer service
employees correctly‚ they’ll treat the customers right‚ and if the customers are treated right‚ they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the service‚ there is a much better chance that they will return. That is an obvious reality in the industry‚ and in the forefront of the customer service policy of the Marriott chain of hotels. Customer response for rapid resolution to customer complaints is used by each and every Marriott
Premium Loyalty program Marriott International Customer service
whilst remaining in the workplace. Which of the below not the main methods of one-the-job training: A. Coaching B. Projects C. Job rotation D. Sandwich courses 5. All activities involved in selling products and services to the ultimate or final consumer are part of the activity of: A. Manufacturing B. Retailing C. Wholesaling D. Channeling 6. Which of the following is not a major objective of retail communication? A. Inform
Premium Customer service Sales Customer relationship management
Chapter-1 • Introduction • Concept of Transport • Functions of Transport • Means of Transport • Transport in India ix 1.1 INTRODUCTION From the beginning of history‚ human sensitivity has revealed an urge for mobility leading to a measure of Society’s progress. The history of this mobility or transport is the history of civilization. For any country to develop with right momentum modern and efficient Transport as a basic infrastructure is a must. It has been seen throughout the history
Premium Transportation Train Transport
SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS IN PAKISTAN Abstract People spend regularly on food items throughout the world and they prefer different tastes as in their cultures‚ the people of south Asia usually love spicy foods but many fast food and Chinese restaurants have also developed their business in the region providing high quality foods and developing their brands in the region. There are many fast food restaurants in Pakistan facilitating their customers with variety of
Premium Fast food
2013)‚ which account for 30% of all online sales. When Zappos CEO‚ Tony Heish‚ had ideas and plans for the company he knew that he wanted a strong customer oriented company and one that had a strong and loyal company mission and value. He put his belief and everyone who joined the company’s belief into ten core values: 1. “Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous‚ Creative‚ and Open-Minded 5. Pursue Growth and Learning 6
Premium Retailing Online shopping
ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
Premium Communication Nonverbal communication Customer
ge Executive summary There are a number of reasons why banks may suddenly increase the costs of borrowing or make borrowing more difficult. In the next report‚ it should be shown that the main causes of the global credit crunch are sub prime mortgage crises in the US. Analyze the reasons that led to the sub prime mortgage crises and how they precipitated the global credit crunch. In a word‚ there are three reasons which lead to sub prime mortgage crises. Follow by the report‚ it should examine
Premium Subprime lending Subprime mortgage crisis Mortgage
Transport and the environment The chapter examines how transport affects the environment; how its impact can be quantified in economic terms; and how economic incentives can be used to reduce the environmental cost of transport‚ as well as addressing other externalities associated particularly with car use‚ such as congestion. The environmental impacts of transport “Transportation services are essential component of economic activity‚ and are one key to its growth. Transportation has a number
Premium Cost Air pollution Pollution
Introduction The main business of the airport is to manage‚ operate and maintain the airport and provide related services. Other activities include duty-free and duty-free shops‚ management and motor sports and recreational activities‚ hotel management‚ management‚ cultivation and marketing of palm oil and other agricultural products‚ engaged in gardening‚ providing food and beverage management services at designated airport stores‚ providing operations and maintenance Information and communication
Premium Forecasting Forecasting Penang