Chapter 13 Communicating Customer Value: Personal Selling and Direct Marketing GENERAL CONTENT: Multiple-Choice Questions 1. These employees are well-educated‚ well-trained professionals who work to build and maintain long-term customer relationships by listening to their customers‚ assessing customer needs‚ and organizing the company’s efforts to solve customer problems. Who are these employees? a. Managers. b. Missionary salespeople. c. Salespeople.
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Value chain: Disney toys. Support activities - Admin / Management / Infrastructure Communication between the movie makers and the product designers. Approbation of the different countries to allow the sell of toys. R&D office and firm to design and manufacture products. - Human Resource Management Qualified people to offer a product which is the best quality as possible. Experienced people who know the art of international trades. - Technology Development High technology level
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HTC – Value Chain What is HTC’ Value Chain? • Creates value by performing a series of activities and it represents ho w each competitive advantage created via an organization adds value to the service or product for each customer. • R&D‚ Production‚ Marketing & Sales‚ Customers Service and Human R esource are adding the value to their company. How HTC adding value? • HTC has established long-term strategic partnerships with industry lea ders and major telecom service providers to promote the
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Pro-forma A Value of the product/service for the customer 1. Name of Company: Starbucks Coffee Company Starbucks was firstly opened by three partners at Seattle on March 30‚ 1971. At the beginning‚ it was only a small store selling freshly roasted whole bean coffee. But now‚ by the tremendous effort from the chairman‚ Howard Schultz and every partner (employee) of Starbucks‚ it is an international company having more than 16‚000 stores around over 50 countries over the world. They take great
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established in 1993 and began operations on 18 November 1996. It was originally founded by a government-owned conglomerate‚ DRB-Hicom. On 2 December 2001 the heavily-indebted airline was bought by former Time Warner executive Tony Fernandes ’s company Tune Air Sdn Bhd for the token sum of one ringgit (about USD 0.26 at the time) with USD 11 million (MYR 40 million) worth of debts. Fernandes the CEO‚ turned the company around‚ producing a profit in 2002 and launching new routes from its hub in Kuala Lumpur
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Dell’s Value Chain Dell Computer‚ with close supplier relationships‚ encourages sup-pliers to focus on their individual technological capabilities to sustain leadership in their components. Research and development costs are too high and technological changes are too rapid for any one company to sustain leadership in every component. Suppliers are also pressed to drive down lead times‚ lot sizes‚ and inventories. Dell‚ in turn‚ keeps its research customer- focused and leverages that research to
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THE VALUE CHAIN In addition to studying the external environment characterized by threats and opportunities‚ it is also essential to analyze the internal environment of the company‚ to identified the types of activities that form the production process. An analysis tool that helps identify what are the key activities of the production process of Ryanair and which are auxiliary or complementary is the analysis of the value chain (value chain). The value chain‚ in fact‚ lets to consider the enterprise
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value chain analysis Inbound Logistics Operations Marketing Service Outbound Logistics SAP ‚ VCM SAP ‚ CRM - DMS Strategic Alliances Transporters‚ Convoy Drivers Association Dealer Network‚ Marketing Research Firms‚ Vehicle Financing Regional Warehouses‚ Dealer Workshops‚ Distributors‚ TASS 9 Value Chain Analysis: Tata Motors Inbound Logistics Long term contract with service provider’s – transporters and agents Personnel at regional offices for over seeing
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VALUE CHAIN ANALYSIS Victor Hugo Delgado Martinez TC212 GOVERNMENT STRATEGIC ENVIRONMENT Professor Eduard G. Lewis October 5‚ 2013 Key Issues Increased specialization and standardization of work and the dispersal of productive activity has raised the importance of the competitiveness. To have a sustained growth requires understanding and integrating dynamic factors within the production models of organizations‚ businesses and governments. The global economic activities
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Business values and ethics in Asia: a problem for international companies? Name of the author: Dan Wu Student number: 7079393 Introduction After the 1997–99 Asian financial crisis revealed the rot in many Asian companies‚ ‘allegations of nepotism‚ corruption‚ crony capitalism‚ and collusion have been frequently referred to contribute to the downfall of Asian governments in Japan‚ Thailand‚ and Indonesia’ (Ang and Leong‚ 2000). Before many U.S. and European companies start doing business in
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