DELIVERING SERVICES Understanding service products (once more ;) Services are performance‚ rather a thing‚ and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core and supplementary elements. … (What else?) Designing and delivering services. Figure 1. Planning‚ creating‚ and delivering services. Service delivery process is configured additionally. Figure 2. Service delivery
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MALAYSIA Airlines (MAS) has admitted that it is tough fighting a low-cost carrier (LCC). It has decided to use its wholly owned unit‚ Firefly‚ to take on AirAsia. Firefly will turn into a true blue LCC and use jets in the attack. On Monday‚ Firefly said it would fly commercial jets for domestic routes and begin with crossover routes‚ e.g. Kota Kinabalu and Kuching‚ on Jan 15. Asean will be its next stop. Its B737-800s will take off from KL International Airport (KLIA). Firefly wants to have
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(031128) Malaysia Initiating Coverage 10 September 2013 AirAsia X Buy (new) King Of Low-Cost‚ Long-Haul Share price: Target price: MYR1.05 MYR1.30 (new) High growth potential. AirAsia X is an excellent exposure to the low cost‚ long-haul (LCLH) industry which is enjoying breakneck growth rate and outdoing the general aviation market growth of 5.0% by a factor of 2-3x. The LCLH segment is relatively more defensive compared to full service carriers (FSC)‚ as more people switch to budget travel during
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are the products and/or services‚ as well as its geographic scope‚ of your chosen organisation? 10% effort / attention 2. Using appropriate models and theory‚ conduct a critical external AND a critical internal analysis of your chosen organisation. You must use a good number of academic journals and a smaller number of textbooks (and other material) to substantiate and justify your discussion. John Lewis partnership The essay will start with a brief description of the products‚ services and geographic
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AIRASIA BERHAD 284669-W annual report 2005 www.airasia.com AIRASIA BERHAD 284669-W annual report 2005 NOW EVERYONE CAN FLY 13 million guests and counting ... AirAsia corporate ad contents 2 3 4 6 8 9 10 12 16 18 22 25 Our People Financial Overview Corporate Profile Major Milestones AirAsia Group Corporate Information Board of Directors Directors’ Profile Senior Management Senior Management Profile Chairman’s Statement Group Chief Executive Officer’s Review 30 AirAsia
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New-Product Development and Product Life-Cycle Strategies Based on: Philip Kotler et al.‚ Principles of Marketing International Marketing Prof. Dr. Thomas Laukamm Objectives - Understand how companies find and develop newproduct ideas. - Learn the steps in the new-product development process. - Know the stages of the product life cycle. - Understand how marketing strategies change during the product’s life cycle. Fach‚ Dozent‚ Semester International Marketing Prof. Dr. Thomas
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PEST and SWOT analysis of AirAsias international business operations 1.1Background AirAsia was set up by Dato’ Tony Fernandes in 2001. In December 2001‚ Fernandes and his partners set up Tune Air Sdn Bhd (Tune Air)‚ an airline holding company then bought over AirAsia. Now‚ AirAsia has become one of the most successful airlines in the Southeast Asian region and the pioneer of low cost and no frills travel in Malaysia. The leading low fare airline in the Asia - AirAsia has been expanding rapidly since
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opportunity for AirAsia and the aviation industry in general. However‚ this large market is recognized by all and is the reason why new players are waiting to enter the Industry to exploit this potential. It is pertinent to note that the number of air travelers in Indonesia has grown during the last there of 2005-08 as compared to the same period last year‚ as per estimates of Amadeus Worldwide. Product differentiation – At present‚ AirAsia differentiates its no frills product by offering less
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and woman to affordably achieve the image they desire without diving too deep into their pockets. Château de Luxe will provide its customers the service to sell and purchase pre owned designer handbags‚ wallets‚ belts‚ sunglasses‚ watches and scarves at a lower then retail price. This service enables men and women to fulfill their desires of owning a high end product without paying a fortune. Some of the high end brands that Château de Luxe will carry include Louis Vuitton‚ Chanel‚ Gucci‚ Prada and Fendi
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Organization Overview 2 2.1 Background history of AGD Bank Ltd.‚ 2 2.2 Business Model 2 2.3 Motto 2 2.4 Location 2 2.4 Organization chart of AGD Bank Ltd. 3 III. Banking Services and products 4 3.1 Accepting Deposits 4 3.2 Lending Loans 4 3.3 Remitting Money 5 3.4 Other customer services 5‚6 IV. Analysis of Departments at AGD Bank (Mandalay Branch) 7 4.1 Saving/current Department 7-10 4.2 Remittance Department 11 4.3 Loan Department 12 4.4 Administration
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