Comparison of service quality of TNT express and DHL express with RATER dimensions The quality level of service provided by TNT Express and DHL Express in China could be described within the RATER dimensions of service quality. Samples and numbers are provided below to evaluate the quality of their service. Reliability Based on TNT Express annual report 2011‚ the service quality in that year has achieved an all time high with a 96% on-time delivery performance for the one million daily deliveries
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different quality material from standard; Buying materials from a non‑usual source due to urgency; Utilising different labour from standard; Price changes due to economic conditions; scarcity of supplies; Choosing to incur additional discretionary fixed costs; More (or less) overtime hours used than budgeted. 2. Efficiency/usage/quantity variances: Standard is out of date‚ set without due care; Inefficient use of material/labour‚ deliberate or otherwise; Poor supervision/equipment/maintenance.Changes in
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Pharmacists ensure that medications are used appropriately‚ and that they bring about the best results. Their responsibilities include professionally interpreting and reviewing the prescription orders written by doctors‚ dentists‚ and other authorized health care providers‚ and also for giving out the medications accurately to patients. The main goal of pharmaceutical care is to improve the quality of patients? Lives by the use of medications that have been prescribed in order to accomplish specific
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understanding about cost accounting. This paper will discuss: Why is cost accounting so important to the success of the firm; what are the various methods of cost accounting and how are they used; how does an operating budget work to discipline a firm’s management; what are the elements of a budget; how are budgets constructed; what is variance analysis and how it is used. Cost accounting can be described as the process of accumulating‚ measuring‚ analyzing‚ interpreting and reporting cost information
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revenue by * increasing production (To increase revenue‚ firms look to increase price or quantity‚ as price multiplied by quantity equals total revenue. Purely competitive firms can sell as much as they want at the market price. Adding additional units of the product does not result in a change in the market price. Therefore‚ since purely competitive firms do not influence price‚ they increase total revenue by increasing quantity). 2. What are two ways for a competitive firm to
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CHAPTER 22 The Costs of Production Topic Question numbers ___________________________________________________________________________________________________ 1. Costs: explicit and implicit 1-9 2. Profits 10-23 3. Short run versus long run 24-31 4. Law of diminishing returns 32-55 5. Short-run costs 56-157 6. Long-run costs 158-193 Last Word 194-196 True-False 197-210 ___________________________________________________________________________________________________
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‚ Rose Perez‚ noticed that while small retail customers flocked to the bank‚ the number of business customers was declined. Columbia City Bank’s costing system‚ develop back in 1988‚ is straightforward. No costs are traced directly to customers. The bank simply assigns the total indirect costs to customer lines (retail customer line or business customer line) based on the total number of checks processed. The definition of a retail customer is basically any customer other than an institutional customer
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In the express mail industry shipment volume was increasing quickly‚ but prices were falling. For this reason total revenues of the industry had been growing by only 10-15% each year and were expected to grow about 10% for the next five to ten years. The customer base of the industry was broadening due to acceleration in the pace of business. However‚ customers of this industry were not very loyal‚ even though discounts based on volume did encourage customers to focus on one carrier. Customers chose
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STATEMENT OF THE PROBLEM Airphil Express‚ which also has been called PAL express‚ is PAL’s budget airline. PAL’s transfer of its pilots to its budget airline is the alleged reason for the resignation of the pilots. PAL had to beef up its operations in order to compete with Cebu Pacific. However‚ instead of hiring new pilots for Airphil‚ PAL came up with a different strategy. PAL offered the pilots “another job” --- to be pilots but this time for Airphil Express where they would receive lower salaries
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Analysis of Costs Costs affect input choices‚ investment decisions‚ and even the decision of whether to stay in business. A. Economics analysis of costs 1. Total cost: fixed and variable (1) Total cost represents the lowest total dollar expense needed to produce each level of output q. TC rises as q rises. (2) Fixed cost represents the total dollar expense that is paid out even when no output is produced. FC is unaffected by any variation in the quantity of output. (3) Variable cost represents
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