Measuring Customer Expectations of Service Quality: case Airline Industry Logistics Master ’s thesis Ekaterina Tolpa 2012 Department of Information and Service Economy Aalto University School of Economics Measuring Customer Expectations of Service Quality: case Airline Industry Master’s Thesis Ekaterina Tolpa 06.06.2012 Information and Service Management Approved in the Department of Information and Service Economy _____________ and awarded the grade _______________ _________________________________________
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SWOT ANALYSIS Strengths Low cost operations Aggressive‚ focused and effective management Simple business model that provides low prices Penetrate and stimulate to potential markets Multi-skilled staff means efficient and incentive workforce and reduced staff More seats per aircraft Single type fleet minimize maintenance fee Brand name Weakness Service resource is limited by lower costs Non-central location of secondary airports Brand is vital for market position and developing it
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Airline Planning Strategic Planning in the Airline Industry a two-day Seminar The Challenge Rapid and intense change in today’s business climate reshapes the fundamental approach to strategic decision-making. New thinking for ways to face the two vital strategy issues – where will the airline be in the future and how to get there – must emerge so that a modern air carrier can leverage its strength and capitalize on opportunities. Creating innovative strategies for the new business paradigm
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A PROJECT REPORT ON “CARTELS IN AVIATION INDUSTRY” (Report submitted on July 12‚ 2011) SUBMITTED TO: COMPETITION COMMISSION OF INDIA BY: PREETI MECHAN Vth YEAR GUJARAT NATIONAL LAW UNIVERSITY Email: preeti.mechan@gmail.com 1 DISCLAIMER This project report/dissertation has been prepared by the author as an intern under the Internship Programme of the Competition Commission of India for academic purposes only. The views expressed in the report are personal to the intern and do
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External Factors: Oportunities * Acquisitions * Asset leverage * Financial markets (raise money through debt‚ etc) * Emerging markets and expansion abroad * Innovation * Online * Product and services expansion * Membership of any airline alliance will help to increase reach via code share agreements * Leverage on association with coffee company like Starbucks to provide onboard coffee by creating awareness in all coffee outlets * International flights and global expansion * Potential
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I. Economy The economy plays a very large part in the airline industry. Recessions are known to cause less demand for air travel for both business and leisure travelers. The financial crisis in 2008 had an extremely negative impact on the industry. The companies saw sharp declines in both passenger traffic and profit margins. While the industries are still in a sensitive spot‚ the US airlines managed to make a small profit in 2009. Thanks to the efforts of combating the dwindling demand by shrinking
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Marketing Principles Assignment one Air Asia Section 101 Ibrahim K. Al-Zuwaid 200800196 Company Case Q. What are the micro and macro environmental factors that have contributed to the early success of Air Asia? Micro factors: 1. Fernandes (the CEO of Air Asia) contributed heavily to the success of Air Asia. He was seen working alongside with the employees as a baggage hander to get to know his staff members and to listen to the customer’s wants and needs. Mr. Fernandes
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Title: The US Airline Industry in 2007 After years of losses the Us Airline industry is finally beginning to rebound from the 9/11 tragedy which saw negative profits at an all time high. The US airline industry is coming off a profitable 2006 and is determining what strategy is best to sustain such profits. With the industry’s abysmal past‚ companies need to make 2006 a fresh start and not slip back into past performance. Since profits in the industry have not been seen over the long haul
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Airline Industry Economics is explained as the social science that studies the production‚ distribution and consumption of goods and services. As a guideline for economics‚ the used of economic indicators are used as a means of predicting or making a forecast about the economy and the different factors that affect those forecast. In this paper‚ Team A will study the Airline industry how each of the factors of Retail Sales‚ unemployment rate‚ Gross Domestic Product (GPD)‚ interest rates and Producer
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Strategic Analysis of the US Airline Industry in 2012 Case Questions 1. To what extent can the industry’s low profitability be attributed to the structure of the industry? 2. Which of Porter’s Five Forces has had the biggest impact in depressing industry profitability? Comparison of Airline Industry Structure (Regulation/Pre 1978 vs Deregulation/Post 1978) Oligopoly (Regulation) Perfect Competition (Deregulation) Concentration Few players Many players Entry & Exit Barriers Significant
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