1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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Wilson Logistics Research Methodology Objective of the Study To compare the effectiveness of logistics management at Wilson Logistics and to bench mark the organization with respect to the industry. To have a thorough understanding of how logistics and freight industries work Research Problem: The need for the study was to assess the use of e-commerce to support of business strategic in Wilson Logistics‚ compared with other organization in the same industry. The organization also needs
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The impact of Port in logistics Abstract: Modern logistics is a new growth point of the 21st century the world economy‚ known as "the third profit source". Along with competitive increasingly in the global market‚ the enterprise management become more crucially even brings the attention from government today. Logistics control ability tends to reflect the core competitiveness of a region. Logistics control can control the market. Ports are not only the joint between hub and foreign exchange window
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Superficial STEEP and Porter’s Six Forces analyses for the US airline industry. STEEP ANALYSIS 1. Technological • Internet Availability: The availability of internet to the general public gave the airline industry a lot of competition. Before there was much more price control from the airlines themselves and prices could be raised or lowered whenever they felt necessary. Only travel agencies had this information available other than the airlines themselves. Internet availability has regulated a lot
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GROWTH (BG 007) ANALYSIS REPORT ON STUDY OF EMERGENCE OF EMIRATES AS A GLOBAL AIRLINE
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ability to triumph over competitors‚ while maintaining a prestigious reputation by operating socially responsibly‚ collaborating with other multinational companies and the sponsorship of events evinces Emirates airline unequivocally has one of the best marketing strategies in the industry today. In addition‚ more effective research is being utilised by the company to improve knowledge regarding consumer and competitor behaviour‚ as well as internal organisational behaviour. This has aided deducing
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Southwest Airlines: SWOT Analysis Mollika Thaing‚ Khoa Tran‚ Tonielia Thomas‚ Hiwot Tesfaye‚ Kai Spear Mgmt. Prin. & Org. Behavior Professor Leon Prieto 11/18/2013 Southwest Airlines’ Description Southwest Airlines was introduced in Texas on June 18‚ 1971 with three Boeing 737 airplanes and only serving three cities of Texas which included Houston‚ Dallas and San Antonio. The company came a long way since 1971; today Southwest Airlines has 537 Boeing 737 airplanes and serving 68
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Executive Summary Porter Airlines‚ a short-haul commercial airliner established in 2002‚ have enjoyed significant and steady growth since inception. The concern now is to devise a solution that will allow Porter to continue its controlled expansion strategy‚ as it has been so successful and integral to the growth of the company over the past several years. Situation Analysis Porter Airlines operates in a fiercely competitive airline industry‚ where competitors compete based on price‚ service‚ and
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crew‚ this U.S. airline provides outstanding customer service. Delta Air Lines is one of the largest and most well-known airlines in the world. Delta Air Lines began as a small crop dusting company (Huff Daland Masters) in the early 1920’s and transformed into a major transportation American airline (Welcome). The company has been growing year by year to get where they are today. They continue to not only increase in size‚ but also quality‚ hence their slogan‚ ““Building a better airline‚ not just a
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Reduction ROA Improvement Logistics Cost Reduction SCM Some Facts: • Annual Plan Outlay • Fiscal Deficit • Inventory tied up • Logistics Cost • GDP SCM : Rs. 1.13 Lakh Crores : Rs. 1.35 Lakh Crores (5.3% of GDP) : Rs. 1.17 Lakh Crores : 13.6% of our GDP : Rs. 25.57 Lakh Crores Logistics Cost Country Asian region China Japan Korea Singapore Taiwan European region France Germany Italy Netherlands Spain UK Sweden North American region Canada Mexico US GDP (billions) Logistics as % of GDP 14.5 10.5
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