Measuring Customer Expectations of Service Quality: case Airline Industry Logistics Master ’s thesis Ekaterina Tolpa 2012 Department of Information and Service Economy Aalto University School of Economics Measuring Customer Expectations of Service Quality: case Airline Industry Master’s Thesis Ekaterina Tolpa 06.06.2012 Information and Service Management Approved in the Department of Information and Service Economy _____________ and awarded the grade _______________ _________________________________________
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The basis for Value Creation of a classical hub-organised airline consists of its operating hub and spoke strategy. This system implies that all flights move along spokes connected to a hub placed at the centre. In fact all long-haul flights depart from the hub‚ to which all passengers are flown in the first place. Therefor it is necessary to own a heterogeneous fleet to secure an outstanding efficiency of the long distance flights. To have an attractive and used to capacity hub at one’s disposal
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Latin American airline industry TAM Airlines is the largest airline in Latin America in terms of number of annual passengers flown.[16]Along the first countries to have regular airlines in Latin America were Colombia with Avianca‚ Chile with LAN Chile (today LAN Airlines)‚ Dominican Republic with Air Dominicana‚ Mexico with Mexicana de Aviación‚ Brazil with Varig‚ and TACA as a brand of several airlines of Central American countries (Honduras‚ El Salvador‚ Costa Rica‚ Guatemala and Nicaragua)
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The United States airline Industry is a complex business that is affected by many internal and external factors. The successes and failures of this industry are constantly fluctuating over time. While deregulation brought great triumph and positive change‚ the tragedy of 9/11 was the initial factor leading to the downward spiral of failure that the current airlines face today (Siddiqi‚ 2009). Currently‚ the International Air Transport Association reported that the airline industry suffered a net loss
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ec Economic Analysis of the Airline Industry Tisha Smith Axia College of UOP ECO 305 Economic Theory George Harris March 18‚ 2007 Economic Analysis of the Airline Industry Introduction The airline industry is one that is both costly and necessary to the economy. Costly because of the funding provided by the government‚ recent layoffs; which has a hand in rising inflation‚ dealing with negative externalities and high security risks;
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GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
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SUMMARY The Airlines Industry was originally initiated in USA as a fastest and luxury mean of travel in the 30s¡¯. With the tremendous development on technological‚ we have numerous airlines in the world. Yet‚ just like any industry‚ there are always winners and losers in the long run. This paper is use to analyze the factors from an economics perspective that drive the industry prospect and their threats in the recent years. In the report‚ we have analyze‚ based on the data from industries and also
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I. Economy The economy plays a very large part in the airline industry. Recessions are known to cause less demand for air travel for both business and leisure travelers. The financial crisis in 2008 had an extremely negative impact on the industry. The companies saw sharp declines in both passenger traffic and profit margins. While the industries are still in a sensitive spot‚ the US airlines managed to make a small profit in 2009. Thanks to the efforts of combating the dwindling demand by shrinking
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Economic Profile: Airline Industry Introduction The airline industry provides services for passenger and cargo transport. Over the years the airline industry has faired fairly decent. That is‚ until the September 11 tragedy in 2001. From 1995 through 2000‚ the airline industry earned about $23 billion then lost about $35 billion from 2001 through 2005 (McCabe‚ R.‚ 2008). There are many factors that indicate the economic downfall of the airline industry after the September 11 incident. The purpose
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Introduction: Price discrimination or price differentiation exists when sales of identical goods or services are transacted at different prices from the same provider. In a theoretical market with perfect information‚ perfect substitutes‚ and no transaction costs or prohibition on secondary exchange (or re-selling) to prevent arbitrage‚ price discrimination can only be a feature of monopolistic and oligopolistic markets‚ where market power can be exercised. However‚ product heterogeneity‚ market
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