CALL CENTRE MANAGEMENT SYSTEM Vision Version <6.0> ABSTRACT: A Call center is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette‚ the type of customer queries‚ that may arise and on how to respond to these queries in a quick and efficient manner. A Call center can also equipped with an automatic call handling system like an Interactive Voice Response
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taken up by an NGO. Keywords Information and Communication Technologies‚ Information Village‚ Rural Knowledge Centre; e-Governance and networked society Biographical notes Dr. B. Bowonder is Dean for Tata Management Training Centre‚ Pune. His contact address is: Dean‚ Tata Management Training Centre‚ No.1‚ Mangaldas Road‚ PUNE – 411 001‚ India‚ Tel: 91-20-612 0141‚ E-Mail: bowonder@tata.com Akshay Jain is a Research Associate at Administrative Staff College of India‚ Centre for Energy‚ Environment
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INTRODUCTION Education is a process wherein a child learns something new and progressive and it is important factor in a child development. This will help them to prepare for the near future. Pre School is extremely beneficial for early childhood development. It provides both an academic and social foundation that can give a child leg- up in future scholastic areas children during the preschool years are growing so fast and have the ability to learn and grown in leaps and bounds. A quality preschool
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peripherals can make all the difference in your computing experience. A topquality monitor will be easier on your eyes—and may change the way you work. A scanner can edge you closer to that ever-elusive goal: the paperless office. Backup-storage systems can offer bank-vault security against losing your work. CD and DVD drives have become essential for many applications. Thus‚ the right choice of peripherals can make a big difference. Read the Real World Case 2 about the use of voice recognition
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RECORDS MANAGEMENT MANUAL Wyoming State Archives Division of Cultural Resources Wyoming Department of State Parks and Cultural Resources August 2009 CONTENTS Introduction Records Retention Schedules: How Schedules Are Established Electronic Records General Schedules State Records Center: Purpose and Ownership of Records Active Record Systems Transfer of Records to the State Records Center Transfer of Records Scheduled for Microfilming Records Research and Retrieval Destruction of Records
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MOBILE DATABASE CONTENTS | Page No. | i. Abstract | 3 | 1. Introduction | 3 | 2. Background | 4 | 3. Mobile Database Architecture | 5 | 4. Technique to Secure database 4.1 Data Synchronization 4.2 Mobile transaction 4.3 Embedded database 4.4 Authentication from the Web Server 4.5 Data Privacy 4.6 Adaptability to Middleware 4.7 Communication 4.8 Data Encryption at client side | 67788991010 | 5. Resisting
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Application of MIS in Airlines Company - McCall Aviation Submitted By Prerna Tirkey(17) Shahzad Ahmad (23) Sharon Michael(24) Service Industry – An Introduction What is service? * Service It is something done for us. From time to time we also buy things that cannot be touched. For example‚ we buy repairs and cleaning for our teeth when we go to the dentist. In this case‚ we are buying a SERVICE. * Characteristics of Service * Intangible product * An asset that is not
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Introduction AirAsia Berhad is the leading airline in Asia which offers the largest low fare for domestic and international flights. It was established as a low cost airline as a dream by making flying is possible for everyone. It is just like their company slogan ‘Now Everyone Can Fly’. It scheduled to travel up to 78 destinations across to 25 countries domestically and internationally. AirAsia was a company originally owned by Malaysian government which was later bought by Anthony Francis
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Information Literacy and Database Search Activity The reason of this assignment is to explore and explain approaches in navigating databases‚ talk about the finding of the search process‚ closing with four relevant sources that related to the research questions‚ “What competence do counselors believe they have to incorporate spirituality into hospice care‚ and What course(s) are need for counselors to feel comfortable integrating spirituality in a therapeutic setting?” This essay will talk about
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assortment of risks as the airline industry. Ever since the first powered human flight in 1903‚ the progress of aviation and air travel has been inextricably linked to economic and political developments. The airlines of today face all of the four major categories of risk; operational‚ strategic‚ operational‚ financial and hazard risks. During the past 50 years‚ the airline industry has gone through several major changes. In the 70’s and 80’s‚ the North American and European airline industries were deregulated
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