v 2.0 / 1.7.2008 Indian Institute of Management Bangalore The Indian Airline Industry in 2008 By Rishikesha T. Krishnan Professor of Corporate Strategy & Policy 1 v 2.0 / 1.7.2008 The Indian Airline Industry in 2008 1 A 19% hike in the price of Aviation Turbine Fuel (ATF) announced by India’s oil companies at the end of May 2008 jolted the Indian airline industry. With this hike‚ ATF prices had roughly doubled in a year‚ and tripled in four years. A concerned Civil Aviation Minister‚ Praful
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France offers paper tickets and e-tickets. Type of the tickets depends on customers’ expectations. More modern travellers will go for e-tickets while people who doesn’t trust the new technology will chose paper tickets. The advantages of e-ticket * time-saving‚ especially when a purchase is made via Internet; * digitally stored tickets in the airline database‚ which protects traveller against loss‚ theft‚ or the fact that people may simply forgot the paper tickets; * possibility
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Trends 5 History and the Current Scenario of the Indian Aviation Sector 6 Challenges Faced by Airline Industry 10 Future Trends 11 Opportunities 12 References 14 Introduction The Airlines is one among the inventions that had changed the way how people live and experience the world. In due course of time it has now become impossible to imagine business and leisure travel without air travel. The airline industry exists in an intensely competitive market. In recent years‚ there has been an industry
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SOUTHWEST AIRLINES Southwest Airlines Co. is a major U.S. airline and the world’s largest low-cost carrier‚ headquartered in Dallas‚ Texas. It was established in 1967 that operates Southwest Airlines and AirTran Airways to fly among three major Texas cities – Dallas‚ Houston and San Antonio. It is the biggest operator of the Boeing 737 in the world. Flight distances ranged from 190 to 250 miles and flight time were about 45 minutes. Today Southwest operates nearly 400 Boeing 737 aircraft to 59 U
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SIBM-Pune MBA-I HR Indian Tour Operators Analysis of Customized Tour Services Submitted By: Sumedha Bhardwaj (32156) Sonal Bhat (32157) Bhavika Mehta (32227) Esheet Modi (32228) Mahim Mongia (32229) Jyoti Saxena (32241) Contents 1. Executive Summary 2. Analysis Approach 3. Competency Model for Tourism Agents 4. Field Research: Onsite Mystery Shopping 5. Problems: People and Processes 6. Solutions and Evaluation of Alternatives 7. Recommendations 8. Conclusion Executive Summary Customized Tours
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Singapore Airlines’ strategy Singapore Airlines is positioned as a premium carrier with high levels of innovation and excellent levels of service‚ and has made a strategic choice of giving priority to profitability over size. The internal organizational practices outlined in this paper‚ such as continuous people development and rigorous service design are key aspects of operationalizing and sustaining this positioning and strategic choice. At the corporate level‚ SIA follows a strategy of
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online research as well as collecting questionnaires from customers of the company. Alex travel agency is small business agency‚ located in the market area of Lagos state in Nigeria. Due to their size of the business‚ they mainly focus on sales of ticket. With just 10 members of staffs‚ they serve up to 500 clients. Few years back‚ Alex Travel Agency Ltd received a number of complaints from customers regarding the service quality‚ which lead to customer dissatisfaction. Increasing customer dissatisfaction
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and expand there learning. When planning a trip or vacation you would call a travel agency‚ go down to the office and they would call the airlines‚ hotels and car rental places for you and get you all booked. Then a couple of days later you would go back down and pick up your tickets and all the conformation numbers. You would then have to get your show tickets when you got to your destination. Now with the Internet we can send e-mails and get one back in just a couple of minutes. If your have
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American Airlines Marketing cases AMERICAN AIRLINES 1. Issues 2. American Airlines’ objectives 3. The airline industry 4. Market 5. Consumer needs 6. Brand image 7. Distribution system 8. Pricing 9. Marketing related strategies 10. Assumptions and risks 1- Issues The main issue of this case is the lack of profits of the airline industry‚ an industry that should be more than profitable due to the large amount of customers‚ the necessity of using airlines’ services and the high prices charged by most
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Executive Overview: Lufthansa is the largest airline in Europe in terms of passengers carried. By 2002‚ Lufthansa had become of the strongest airlines and top aviations groups in the world. Lufthansa had undergone a decade of fundamental change. Lufthansa was transformed from a state-owned‚ unprofitable national airline into one of the most profitable‚ privately owned aviation groups in the industry. The group turned a record loss of €350 million in 1992 into a pre-tax profit of €952 million in
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