SYSTEM ANALYSIS & DESIGN CASE STUDY PROPOSAL OUTLINE CHAPTER 1: THE PROBLEM AND ITS SETTING PAGE 1.1 Introduction 3-4 1.2 Background of the Locale 4-5 1.3 Statement of the Problem 5 1.4.1 General Problem 5 1.4.2 Specific Problem 6-7 1.4 Objective of the Study 7 1.5.3 General Objective 7 1.5.4 Specific Objective 8-9 1.5 Theoretical Framework
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offered more flexibility. The airline did not serve major airports‚ but second-tier destinations where the costs were lower. They only served snacks on the flights‚ and employees were offered a profit sharing plan in place of a retirement plan. All of these elements helped cut costs and make Southwest profitable every year since its founding. 2. What values do the airline customers-both business and leisure travelers- seek when they buy air travel tickets? Has Southwest done a better job
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KINGFISHER AIRLINES HISTORY Kingfisher airlines was established in 2003. It is owned by the Bengaluru based United Breweries group. The airline started commercial operations in 9 May 2005 with a fleet of four new Airbus A320-200s operating a flight from Mumbai to Delhi. It started its international operations on 3 september 2008 by connecting Bengaluru with London. HISTORY (CONTD) Kingfisher’s head office is located in The Qube in Andheri (East)‚ Mumbai and its registered office is located
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MAS General Conditions of Carriage THIS GENERAL CONDITIONS OF CARRIAGE FOR PASSENGER AND BAGGAGE OF MALAYSIAN AIRLINE SYSTEM BERHAD TAKES EFFECT ON 1 SEPTEMBER 2012. ARTICLE 1 : DEFINITIONS "CONJUNCTION TICKET" A ticket issued to you in conjunction with another ticket‚ which together make up a single contract of carriage. "CONVENTION" Whichever of the following instruments are applicable: The Convention for the Unification of Certain Rules relating to International Carriage by Air signed at
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• Australian government policy and legislation currently permits airlines that are 100% foreign-owned to operate domestic airline services within the country. Australian international airlines are still subject to ownership rules limiting foreign ownership to 49%. Economic • Recovering from economic crisis. • The fuel price has been steadily increasing over the last years and therefore affects the profit of airline industry. • High operating costs‚ including excessive government
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Southwest Airlines Southwest Airline started out in 1967 and has been different even from its inception. The airline flew to three cities at first and allured customers with flights that departed and arrived on time at the lowest rate possible. This was important to business people that needed to get to and from Dallas‚ Houston‚ and San Antonio on business (History‚ 2013). It was also important to make sure people had a good time while traveling and dedicated their business to a high quality
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GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
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Southwest Airlines 2008 Problem Identification: Will Southwest Airlines able to maintain its top position and level of customer satisfaction whilst expanding its business domain? SWOT Listing: Strength: * Attractive fares and marketing strategies. * Point to Point flights. * Best turnaround time compared to its competitors. * First to sell seats through Internet sites. * Positively Outrageous customer service. * Maintained Co-operative labor relations. * They always
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THE AIRLINES SECTOR The aviation industry in India has grown by leaps and bounds in recent years in terms of kilometers flown as well as customers serviced. The economy of a country is substantially determined by the quality of air transport. The airlines today have made themselves more popular among its customers by various marketing tactics like: • Reduced costs of air tickets for frequent flyers. • E-ticketing i.e. virtually eliminating the need for agents. Rynair and Easy jet two of UK’s
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Southwest Airlines Case Study 1. Company Overview Southwest airlines began in 1967 as a low-cost‚ low-fare‚ customer-friendly air service shuttling passengers between San Antonio‚ Dallas and Houston‚ Texas. Founded by Rollin King and Herb Kelleher‚ Southwest moved from a small commuter transport of 18 round trip flights within Texas to a bustling market share leader providing more domestic flights than any other airline within the industry. Within two years of its first flight the airline was able
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