customer‚ not with production cost‚ sales‚ technological landmarks and it ends with the customer satisfaction and social well-being. Under the market-driven economy buyer or customer is the boss. DEFINITION OF MARKETING: The American Marketing Association defines Marketing as “the performance of business activities that direct the flow of goods and services from producer to consumer or user”. William J.Stanton has defined marketing as “a total system of interacting
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IJRFM Volume 1‚ Issue 2 (June‚ 2011) (ISSN 2231-5985) STUDY OF CONSUMER BUYING BEHAVIOR TOWARDS BIKES Omesh Chadha* Abstract In this era of cut throat competition‚ no company can even survive in the market place without knowing its products strengths and weaknesses‚ opportunities and threats. It has to fortify itself against threats from the environment and exploit its strengths or increase profits. And in order to do so‚ the company has to conduct regular surveys to know the customer’s opinions
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1.0 INTRODUCTION 1.1 Statement of Problem A study has been conducted in order to understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give
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A STUDY ON CUSTOMER SATISFACTION WITH PANTALOONS CHAPTER 1 INTRODUCTION TO THE STUDY The Indian Retail Industry is the largest among all the industries ‚accounting for over 10 percent of the country’s GDP and around 8 percent of the employment.The Retail Industry in India has come forth as one of the most dynamic and fast paced industries with several players entering the market. Modern retailing has emerged in India in
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The Study of Consumer Behavior MKT 6510 Does Gender Affect Product Color Preference and Will a Person Choose Differently Due to His or Her Environment? Final Report Executive Summary Businesses are generating an extra profit by exploiting a simple standard in society: gender specific colors. One product is offered in both feminine and masculine colors in order to boost sales for each gender class. It is questionable then
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quality of service that these organizations provide with respect to their competitors. 1.2 NEED FOR THE STUDY Dish TV being the pioneer in DTH industry is facing a very tough competition from other brands who are gaining market share now. They are rated as Asia’s best DTH brand and is of global significance. By analyzing the market to study customer perception ‚ the company can find out what customers are feeling now and what they actually require. The company can also
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CONSUMER BEHAVIOR STUDIES. CONSUMER BEHAVIOR: Consumer behaviour is the study of when‚ why‚ how‚ and where people do or do not buy a product. It blends elements from psychology‚ sociology‚ social anthropology and economics. It attempts to understand the buyer decision making process‚ both individually and in groups. It studies characteristics of individual consumers such as demographics and behavioural variables in an attempt to understand people’s wants. It also tries to assess influences on the
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Executive summary This project was done at “Asian paints ltd‚ Bangalore” gaining an in depth knowledge of marketing analysis of consumer behavior and satisfaction. Marketing is the widest term and can not be learnt in few days or years‚ many of the organizations before appointing the sales executives‚ check the ability of the candidates who are capable to sell the products/services‚ but still many of organizations fail in following their sales and loose grip on the market. If at all
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CHAPTER – I INTRODUCTION AND DESIGN OF THE STUDY ATMs were introduced to the world in 1983. These modern marvels of technology were well received by consumers because they made it possible for them to access money from their credit cards or debit cards 24 hours per day with a quick and simple system. ATMs also made it possible for consumers to travel in a safer manner because they no longer had to carry large amounts of cash with them. Instead‚ they could access money anywhere in the world with the
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Section – A: Attempt all FIVE questions. Each question carries 06 marks. [30 Marks] Q1. What is consumer behavior? Why is it important to study consumer behavior? Q2. Discuss the concept of marketing. How is marketing orientation relevant to business? Q3. Discuss the difference between microenvironment and macro environment? Q4. Explain the influence of the internal factors on the consumer decision making process? Q5. Write short notes on:‐ a) b) Marketing Information System Marketing research
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