subscribers across the country. The success of any business depends on the strength of their brands‚ which attracts new and existing customers for continuous growth. In Ghana‚ there are six mobile telecom providers operating in the market (Vodafone‚ Airtel‚ MTN‚ Tigo‚ Glo‚ & Expresso). Primary data was obtained through a questionnaire and residents of Sunyani Municipality were targeted for the study. 200 questionnaires were self-administered by the researchers to the subscribers of all the mobile telecom
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MS 403 Engineering Entrepreneurship Case Study: Electric Two-wheelers: Suzhou‚ China versus India Sumit Deshmukh Prashant Patel For the present case study‚ we have taken 2 generic products – TVS Scooty Pep+ - a petrol powered bike and Hero Electric E-Sprint - an electrical 2 wheeler for quantitative cost analysis. Market prices and power rating of these bikes are comparable and hence gives us a more realistic account. TVS Scooty Pep Cost (Rs.) Max. Speed (kmph) km/unit Fuel price/unit
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KON/SC36/1/SYN 17 EFFECTS OF GLOBAL SYSTEM MOBILE COMMUNICATIONS ON HUMANS INTRODUCTION 1. Global System Mobile (GSM) phones have brought a rapid revolution in the field of communication and altered our way of life to an unimaginable degree. Anytime some old member of a family applies tales regarding prior modes of communication like beepers‚ postal letters and telegrams‚ the children of Twenty-First Century feel really surprised. So‚ it’s a fact that the Mobile phone technology has started a new
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[pic] TABLE OF CONTENTS 1. Acknowledgement 2. INTRODUCTION 3. BSNL SERVICE 4. Customer Relationship Management ➢ MARKETING STRATERGY • Marketing Objective • Marketing Process • Social Responsibility ➢ CONSUMER SERVICE 5. Complaints Handling ➢ Complaints: A Critical Form of Communication ➢ Why is Complaints Handling Important
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MZUMBE UNIVERSITY SCHOOL OF BUSINESS MBA (CORPORATE MANAGEMENT) PRODUCTION AND OPERATIONS MANAGEMENT “An Examination on the Strategic use of Information Technology in Tanzania Service Industries in Achieving and Sustaining Competitive Advantage and Suggestions for improving their effectiveness” ACRONYMS GDP ICT IT SME TCRA HIV TB Gross Domestic Product Information and Communication Technology Information Technology Small and Medium Enterprises Tanzania Communications Regulatory Authority
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TELECOM INDUSTRY India is the world’s second-largest telecommunications market‚ with 898 million subscribers as on March 2013. The sector ’s revenue grew by 13.4 per cent to reach US$ 64.1 billion in FY12. Telecom infrastructure in India is expected to increase at a compound annual growth rate (CAGR) of 20 per cent during 2008-15 to reach 571‚000 towers in 2015. Internet traffic in India is expected to reach to 2.5 Exabyte’s per month in 2017 from 393 pet bytes per month in 2012‚ as per a Cisco
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SWOT Analysis of Grameenphone Ltd. Abstract: Grameenphone widely known as GP‚ is the leading telecommunications service provider inBangladesh. With more than 32 million subscribers (as of June 2011)‚ Grameenphone is the largestcellular operator in the country. It is a joint venture enterprise between Telenor and Grameen TelecomCorporation‚ a non-profit sister concern of the internationally acclaimed microfinance organization andcommunity development bank Grameen Bank. Grameenphone was the first
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* Customer Satisfaction Survey * Consumer Perception Survey * Service Quality Study * Service Blueprinting * Service Process Mapping – Back stage‚ on-stage * Improving service quality using service blueprinting * Competition Analysis * Service standards * Study on effectiveness of employee’s role in service delivery * Effectiveness of channels (distributors/ DSAs) in service delivery * Effectiveness of channels (on-line/ Internet) in service delivery
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Table of Contents 1. List of Tables 4 2. List of Figures 5 3. Acknowledgement 6 4. Executive Summary 7 5. Introduction 9 5.1. Background of the Problem 9 5.2. Establishment of the problem 10 5.3. Significance / Rationale of the Problem 11 5.4. Objective of the Report 11 5.5. Approach to data collection and analysis 12 5.6. Delimitations of the Study 12 5.7. Outline of the report 13 5.7.1. Introduction 13 5.7.2. Literature review 14 5.7.3. Study design
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TERM PAPER OF STRATEGIC MANAGEMENT STRATEGIC AUDIT VODAFONE SUBMITTED TO:Mr. Amit Kumar Lal SUBMITTED BY:ARUN KUMAR GULERIA Section T1801 Roll No. RT1801A02 Program Code: 194 Reg. No. 10807166 LOVELY PROFESSIONAL UNIVERSITY LOVELY INSTITUTE OF MANAGEMENT (LIM) 1 © ARUN GULERIA | arun_guleria@ymail.com ACKNOWLEDGEMENT In order to make my project I acknowledge a special thanks to all those people without whose supports it would not be possible for me to complete for me to complete my
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