competition among hotels is the competition of human resource. If a group of skilled‚ sophisticated‚ and loyal employees can be retained by hotels‚ high quality of service‚ hotel brand and honor‚ and revenue can be guaranteed to a large extent. As a result‚ employee loyalty is one of the core competitiveness of hotel‚ largely influencing and determining the further development. Also‚ employee loyalty is one of the indicators of the performance Human Resource Management in a hotel. Employee loyalty
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the destination and where they stay on the way. Tent camping and staying hotel are two of the most common ways of vacationing. Some people prefer camping over staying at a hotel because it is a good option for a limited budget‚ it is adventurous‚ and campsites are surrounded by the great outdoors. Camping is a good option for a limited budget. Cost is often a key consideration. Camping is less expensive than staying at hotel. The major cost of camping is the equipment such as tents‚ sleeping bag
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Grand Hotel (p. 290 textbook) Elizabeth Ho‚ Prada Singapore‚ under the supervision of Steven L. McShane‚ The University of Western Australia The Regency Grand Hotel is a five-star hotel in Bangkok‚ Thailand. The hotel was established fifteen years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkok’s most prestigious hotels‚ and its 700 employees enjoyed the prestige of being associated with the hotel. The hotel
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First 400-Hour Report This report views the my first experience and evaluation as a front office intern at Traders Hotel Yangon which is a chain hotel of Shangri- La resorts and hotels. As a front office intern‚ I have to rotate among 7 departments of the front office including the operator department‚ business center‚ Traders Club Lounge department‚ Mini Mart‚ Concierge‚ Reception and finally Guest Relation Officer Department. My internship period was 2 months so I was assigned at one department
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PROCESS DEVELOPMENT IN A HOTEL MIROSLAV DRLJAČA‚ MSc‚ Researcher Zagreb Airport‚ Ltd.‚ Zagreb‚ Croatia METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL UDC 65.012.4:640.4 Preliminary communication Requests of interested parties‚ amongst which the customer has the central position‚ are starting points of quality management system that complies with requirements of ISO 9000ff international norms. Regardless of the fact whether we want to arrange hotel management system to meet
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“Rosewood Hotels and Resorts: Branding to increase Customer Profitability and lifetime value: * Concise executive summary: * Company overview: -Rosewood Hotels and Resorts part of the Hospitality consortium: Leading Hotels of the world → recognition among hotelier + brand promise -Rosewood H&R owns and manages 12 properties worldwide (1513 rooms) -Target market: guests looking for a unique and distinctive luxurious experience -Positioning: unique luxury hotels with a strong sense
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Hotel Guest Security Hotel guests want to feel safe and secure in their temporary home. Hotels have a duty to protect them. After all‚ the business depends upon them. Apart from the possibility of death or injury and destruction‚ the adverse publicity from an incident‚ can result in ruined reputations‚ failing business and knock-on effects to tourism in the country or region. The risk to hotels can also increase because of the identity of an individual guest or his or her family.
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The All-Inclusive Hotel The all-inclusive concept is a new trend to the hospitality industry and has grown rapidly in the sun and sand destinations‚ which is why the growth of all-inclusive hotels in these areas is massive. These hotels aim to take the full advantage of customers who are looking for a full package holiday. According to Brown (2009) ‘There are no surprises as the utility offered through restaurant options tantamount to good value for money. The results also showed that both entertainment
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Westin Hotels & Resorts are an upscale hotel chain owned by Starwood Hotels & Resorts Worldwide. Currently‚ Westin operates over 120 hotels in 24 countries. Westin Hotels and Resorts redefine efficient services with an un-compromising style that offers residents a truly unique experience. Starting its operations from the year 1930‚ Westin defines a luxurious and relentless pursuit of providing optimal services for its clients. The Mission Statement of Westin Hotels & Resorts: “Westin Hotels & Resorts
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instance‚ a night at an average two or three-star hotel generates approximately 29‚53 kg of carbon dioxide‚ likewise the same stay at an upscale hotel – four to five stars has an even bigger impact on the environment‚ accounting for 33‚38 kg of carbon dioxide for an average stay (Salisbury‚ 2011). Hotels contribute to 60 million tones of carbon dioxide emissions annually due to uninformed guests and wasteful policies (Hotel.info‚ 2012). Why should hotels think and go green? As a result of tourism
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