access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead for
Premium Customer Communication Strategic management
Introduction of airport http://hotelmule.com/forum/viewthread.php?tid=802 Virtually all airports were traditionally owned by the public sector. European airports serving major cities such as Paris‚ London‚ Dublin‚ Stockholm‚ Copenhagen‚ Madrid‚ and Geneva were all owned by national governments‚ as were many other airports outside Europe such as those in Tokyo‚ Singapore‚ Bangkok‚ Sydney‚ and Johannesburg. Elsewhere‚ local governments‚ either at a regional or municipal level‚ were the airport owners
Premium Government Privately held company Local government
Manchester Airport plc Introduction: Manchester Airport is the UK’s third largest airport and currently handles 20 million passengers a year‚ offering direct flights to over 180 destinations worldwide by over 90 airlines. (www.manchesterairport.co.uk accessed on 12 March 2005) Fig.1 SWOT Analysis NEAR EXTERNAL: 1. Suppliers‚ although appear to be outside the scope of the marketing department‚ impact closely on the airport. Electricity‚ water & land are
Premium Manchester Local government Management
CASE STUDY: THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland with the airport some 7 miles to the west of the city centre near to the town of Paisley. On 30 June 2007‚ the second busiest day of the year due to the school holidays commencing the previous
Premium Business continuity planning
Pricing 10 Alternative 4: New Runway and Peak-Period Pricing 12 Recommendation & Conclusion 13 References 14 Executive Summary This report aims to analyze and attempt to reduce Logan airport’s delay problem in the year 2000. The airport was experiencing unacceptable numbers of delays due to three main problems: 1) Weather conditions‚ 2) Mix of aircrafts‚ and 3) Overscheduling. Under normal weather‚ the three-runway configuration is sufficient to handle incoming and outgoing planes
Premium Variable cost Costs Fixed cost
5. CASE STUDY REPORT In the Delays at Logan Airport case‚ there are different proposals for reducing congestion. One of the methods proposed to tackle the impact of delays was peak-period pricing‚ PPP. The other one was to build a new runway. In this case study‚ your objective is to evaluate these alternatives using waiting line models and to provide a recommendation to FAA to solve the delay problem at Logan Airport. Make sure you demonstrate that you have thought through your recommendations
Premium Qualitative research Delays
Further Analysis of the financial performance of London Luton Airport Analysing the financial performance of the airport in recent years‚ could be done by selecting few key indicators to measure the performance of specific areas. These measures can highlight strengths and weaknesses in certain areas and indicate to manage where specific improvements can be made. The selected indicators in this report will be assessed both internally and compared to equivalent performance externally‚ Considering
Premium 1922 1916 1920
April 2014 Airport Searches/Screenings Airport security consists in preventing potential threats on board of aircrafts. Security measures include the screening of passengers and baggage‚ but also the monitoring of movements in the terminals and as well around the aircraft. Over the past few decades airports have increased their measurements of security screenings to reduce the risk of damage to property and persons. In result of this is the arrival of full body scanners at airport terminals
Premium Security Fourth Amendment to the United States Constitution Security guard
Promoted as Joint Shareholding with Airport Authority of India‚ while Gov retaining Air Navigation‚ Air Traffic Control‚ Airport Security and Immigration outside the PPP. Main Outcome: One of the biggest terminals in the world‚ T3 at Delhi is in an area spanning 502‚000 sq m commissioned in a record time of 37 months from award.
Premium Golden Quadrilateral Airport Delhi
AL-TADQIQ AL-SHARI’E 1. First line of defence describes the controls an organisation has in place to deal with the day-to-day business activities and operations. Controls are designed into systems and processes and assuming that the design is sound to appropriately mitigate risk‚ compliance with process should ensure an adequate control environment. There should be adequate managerial and supervisory controls in place to ensure compliance and to highlight control breakdown‚ inadequacy of process
Premium Risk management