way to treat the customer in appropriate way to keep them satisfied. More satisfied client‚ better profitably for the companies. Respect is a fundamental value underlying human relationships. Respect for customers is an essential ingredient of long-term performance. It means paying attention to the clients rather than being insensible‚ ignoring it‚ or avoiding or dismissing it. Good leaders bring respect to the forefront for the good of the company‚ for their brand image and customer loyalty. They
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French Study Guide Le tee shirt = a t-shirt (tee shirt) Grand = big (groh) Le short = a short (short) Petite = small (pateet) Le pantalon = a pant (pantalon) Long = long (long) Le pull = a sweater (poul) Court = short (cuur) Le jogging = joggers (jogging) Cher = expensive (share) Le sweat = tracksuit (sweat) Le jean = jeans (jaun) Le chemisier = a blouse/shirt (sha-meezy-air) Beau = beautiful (bo) Le polo = polo shirt (polo) Stupide = stupid
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discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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Social Standards. Clothes are simply defined as “items worn to cover the body” however they are seen as much more than that. Clothing has always been a way of defining social hierarchy dating back to the ancient times‚ when peasants wore cheap clothing of wool or cotton and royalty were adorned in the most brilliant imported fabrics and silk. The idea that someone who may dress better is more appealing‚ and someone who dresses the opposite
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RIVER ISLAND CLOTHING CO. LTD.: INITIAL SUBMISSION Full Version The history of River Island spans 55 years. The business started in 1948 as a small lock-up shop in East London selling wool and ladies clothing. As the business increased shops were added under the name of “Lewis Separates” and the focus became ladies clothing. By 1968 there were some 70 stores in the UK and “Lewis Separates” introduced into a few of its stores a brand new concept and name. Innovative in design and format these stores
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market‚ customers are playing the leading role and customer satisfaction is one of the important factors affect the development of the companies. Knowing what customers think‚ feel‚ demand and choice preference is crucial for marketers because satisfying customers can means that a company not only gaining a customer but also survival in intense competition. Therefore‚ delighting customers can gain benefit from three aspects: keeping loyal for exist customers‚ attracting potential customers and getting
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In ancient European culture‚ there were many different kinds of clothing and each of them portrayed social status (Wircher). Most of commoners who could not afford all the luxuries wrapped around their bodies with handmade two pieces of long garments and made their clothes look more dangling. By making them loose‚ it seemed like they were wearing a lot of layers of clothings which made them look more opulent‚ “The common clothing in this time period were mostly white because they believed the color
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UNLOCKING THE CREATIVE POTENTIAL Creative is almost synonymous. Today creativity is sought in workplace. How does Montessori educate the creative potential of the child? Montessori was herself criticized in which she says “so called free drawing has no place in my system”. The Montessori approach is more complex. It can be described as an indirect preparation. She said to confer the gift of drawing we must create an eye that sees‚ a hand that obeys and a soul that feels; and in this task the whole
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Aim: What is the effect of changes in sucrose concentrations on the water potential of potato cells? Raw Data: Suscrose concentration (0.00M) Group 1 Group 2 Group 3 Group 4 Change in mass (g) (+/-0.1g) 0.04 0.19 0.10 -0.27 Change in length (mm) (+/- 0.1mm) 0.00 0.00 0.00 0.30 Suscrose concentration (0.10M) Group 1 Group 2 Group 3 Group 4 Change in mass (g) (+/-0.1g) 0.29 0.44 0.22 0.08 Change in length (mm) (+/- 0.1mm) 1.10 0.30 0.30 0.70
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