2.5.1 Level of Expectations Cook‚ S. (2011)‚ urges customer service providers must recognise that customers have different levels of expectations. The expectations are divided into two distinct categories namely: 1. Primary expectations – are the customers’ most basic requirements of an interaction. Example: When dining at the restaurant‚ our primary expectations are to satisfy our hunger‚ to let someone else do the cooking‚ and pay a reasonable price 2. Secondary expectations – are based on our
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The symbols in the Great Gatsby by F. Scott Fitzgerald in chapters 6-9 suggest that not everything is always as it seems and people may believe they know the whole truth‚ but that is not always the case. In chapter 6 of the Great Gatsby‚ everyone created a false sense of happiness in their lives‚ but in reality no one‚ but the eyes of Doctor T.J Eckleburg were the only ones that saw the harsh truth. T.J Eckleburg’s eyes symbolizes that not everyone knows the whole truth but the eyes of Eckleburg
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The Great Gatsby by F. Scott Fitzgerald is a classic novel that captures the essence of life in America during the 1920s. Techniques and conventions of characterization‚ setting‚ symbolism‚ plot and tone are used to make timeless comments on the context of this text. Fitzgerald comments on the power of wealth‚ the suffering of the working class‚ the inability to escape society’s rigid social classes and that individuals form relationships for selfish reasons during the 1920s. Fitzgerald uses the
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reading or character building. Much to Nick’s surprise and to “owl eyes‚” the books were in fact real‚ which again caused conflict and mystery to surround Gatsby. During this chapter‚ Fitzgerald is able to portray the details of society in the 1920’s. Gatsby’s party provides a window into the jazz music that dominated the decade and clearly defines the extremes of the wealthy. The mix of proper sophistication is apparent through the servers working the party and the hired performers; yet‚ the behavior
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Shine‚ an award winning film directed by Scott Hicks‚ depicts the life of musical genius David Helfgott and the challenges and suffering he overcame in his life. Through a variety of film techniques Hicks is able to capture certain aspects of the human condition such as that of isolation‚ deprivation of freedom and one’s longing to be loved and cared about. Shine is also highly inspirational‚ illustrating a person’s ability to move forward in life despite facing the debilitating effects of psychological
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racism. Jordan Peele‚ who directed the movie was nominated best original screenplay‚ best picture‚ best actor‚ and best director. He ultimately won best original screenplay. With that being said‚ it has incredible visual effects‚ forecasting‚ and symbolism. The movie occurs in a modern day society with an African American male (Chris) dating a white female (Rose). Five months into the relationship she then introduces them to each other for the first time at her parents house. It would take a turn when
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In chapter 2 of The Great Gatsby‚ the author’s use of his highly skilled diction helps him develop the characters of Tom Buchanan and Myrtle Wilson. Also the author of this novel‚ F. Scott Fitzgerald‚ makes great use of the way that he phrases his words to develop the character of Tom and Myrtle. Fitzgerald implements various writing techniques in order to accomplish such a refine development of those two characters. In addition‚ one of the techniques implemented in Fitzgerald’s development
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a director should use the macro-micro-macro approach‚ running through sections‚ diagnosing specific problems and fixing them‚ and then zooming out again to evaluate the performance again. Three rehearsal techniques that a director should employ in rehearsals are: isolation‚ disassemble/reassemble‚ and disguised practice. Isolation involves isolating a tricky part in music‚ slowing it down‚ gradually speeding up‚ and then playing it back into context gradually. This technique works well for sections
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Romeo + Juliet Modern day audiences expect a film such as Romeo + Juliet to contain themes such as action‚ impressive visual aids and music. Baz Luhrmann uses elements of cinematography to entice a modern audience into his adaption of William Shakespeare’s Romeo + Juliet. Luhrmann uses a modern day audience to make the movie appealing to teenagers‚ whilst including modern day themes such as Love‚ violence and gunfights. The camera shot used to introduce the city of New Mexico are used to draw in
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In his story‚ Bradbury uses the changing symbolism of the bones to represent the difficulty of change for Mr. Bittering. Mr. Bittering was reluctant to stay on Mars and wasn’t prepared to deal with the change that moving would bring. Mr. Bittering started to notice subtle differences in his wife‚ children‚ and food‚ especially when he started to “[feel] his bones shifting and shaping‚ melting like gold (6)”. His bones are a structure that Mr. Bittering relies on to protect and hold him‚ but they
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