1.) The purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided
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With the increased globalisation of business‚ people attach more and more importance to the values in the workplace through different areas. Values represent basic convictions that ‘a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence (Robbins‚ 2001‚p.62).’ In other words‚ a person’s values can tell him or she right from wrong or what ‘ought ‘ to be. This essay will summarise ‚ synthesise compare
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he therapeutic relationship is the core of all talking therapies. Without a functioning relationship between the two‚ the therapist cannot hope to help the client work towards emotional well being. In Person-Centered Therapy (PCT)‚ Cognitive Behavioural Therapy (CBT) and Psychodynamic Therapy‚ there are many similarities when approaching the client. For example; non-judgement and Empathy‚ always being reliable and always conveying interest when the client is talking‚ are all essential for a successful
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Kiyana Dunston Dr. Burford Humanism Reaction Paper Humanistic psychology was developed in the 1950s in opposition to psychoanalysis and behaviorism‚ which were the leading psychological perspectives at the time. Psychoanalysis focuses on the unconscious motivations that impact behavior‚ while behaviorism examines the conditioning processes that form a person’s behavior. Humanistic psychology has no single founder‚ but is made up of different theories‚ that should be considered separately. Further
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The purpose of this assignment is to review the case study of the therapeutic session of Dr Carl Rogers and his client‚ Gloria. I will give a brief account of the presenting problem and some theory of Person Centred Therapy to enable me to observe and analyse the techniques used as a strategy to self actualisation. Using transcripts‚ I will identify some of these skills and observe how effective they were by observing Gloria. I will discuss my opinion of the counselling session and evaluate Dr Rogers’
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To me this sentence is what empathy is in a nut shell‚ this shows that the client is being understood‚ and the counsellor is secure in their own identity so that they don’t get overwhelmed in the client world. Another of the core conditions is congruence‚ this is the genuineness of the counsellor. This is where the counsellor has understanding of the complex feelings‚ thoughts and the attitudes of the client. However there is a fine line between the counsellor an
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“There is something infantile in the presumption that somebody else has a responsibility to give your life meaning and point… The truly adult view‚ by contrast‚ is that our life is as meaningful‚ as full and as wonderful as we choose to make it.” (Dawkins‚ 2006‚ p. 360) INTRODUCTION This essay will discuss the influences from Humanistic psychology that have influenced the person centred approach. Firstly it will look briefly at the origins of both humanistic Psychology and the person centred
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(formerly) Shell Jim Walsh‚ U. Michigan RESPONSE: understanding and responding to societal demands on corporate responsibility Contents Executive summary 6 1 Introduction 12 PART I: CSR AND COGNITIVE ALIGNMENT 15 2 A model of cognitive alignment and social performance 16
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the middle area so it prevents a neutral spine alignment. If the spine is not aligned well‚ this can cause stress on your back and certain numbness as you wake up. It can also cause a herniated disk on your neck if the spine is not well aligned. How do you prevent all the negative effects caused by constant stomach sleeping? Use a pillow that is designed for the stomach sleeper. What Type of Pillow to Use if you want to Improve your Spine Alignment if you Sleep on your Stomach? • Flat Pillow – Provides
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enterprise - wide basis. The enhancement of business processes is always on the main focus of the application systems‚ in order a sustainable competitive advantage to be obtained. Therefore‚ in order the Migros to climb to the fifth level of the IT alignment maturity ladder it needs to extend the reach of the organization outside the organization via IT resources (supply chain of customers and suppliers) (IT
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