Contents: 1. Service Level Agreement i. Statement Of Intent ii. Objectives of Service Level Agreement iii. Period of Agreement iv. Review Procedure v. Representatives vi. Reference Documents vii. Service Level Monitoring viii. Complaints 2. Software Support Customer’s Responsibilities i. Functional Overview ii. Hours of Operation iii. Response Times iv. Priority Level Response Times v. Support Available 3. SunGard Responsibilities i. Functional Overview ii. Hours of Operation iii
Premium Service level agreement Customer service Technical support
The Psychological Contract Shein (1980) explained the concept of the psychological contract as a set of mutual expectations held between the employee and employer within the workplace. It is an unwritten set of expectations operating at all times. It can also be described as individual beliefs shaped by the organisation that relates to the expectation the employee has in terms of pay‚ fair treatment‚ opportunities etc and the expectations that the employer has in terms of performance‚ loyalty‚ etc
Premium Employment
NRS 430V CLC Group Project Agreement Grading Criteria CLC Course Information Course Name/Section Number: NRS-430V (Professional Dynamics) Instructor’s Name: Sandra white Start Date of the Course: CLC Member Contact Information (Who is in our group?) CLC Member Name Primary E-mail Address Secondary E-mail Address Other Contact Information CLC Group Values (What do we need to do to ensure our team’s success?) What Each Team Member Agrees to Do Why This Is Important to the Team Check into
Premium Completeness Project management
SUBJECT-VERB AGREEMENT 1.When a singular and plural subject are connected by either/or or neither/nor‚ put the plural subject last and use a plural verb. Example: Neither Jenny nor the others are available. 2.Sometimes the subject is separated from the verb by words such as along with‚ as well as‚ besides‚ or not. Ignore these expressions when determining whether to use a singular or plural verb. Examples: The politician‚ along with the newsmen‚ is expected shortly. Excitement‚ as well
Premium Verb Noun Object
is the Credit Agreement Act 75 of 1980 (hereinafter referred to as the Act) which replaced the Hire-Purchase Act 36 of 1942 as a result of Proclamation AG 17/1981 which states that “Subject to the provisions of this Proclamation‚ the Credit Agreements Act‚ 1980 shall apply to the territory of South West Africa.” The act regulates transactions where movable goods are purchased or leased on credit. It also applies to services rendered on credit. According to the Act‚ a credit agreement is a credit
Premium Contract
2007-2008 Dr Olivia Smith Employment Law: Identifying the Contract of Employment Reading: M. Forde‚ Employment Law 2nd ed. (Dublin: Roundhall Sweet and Maxwell‚ 2001) Chapter 2. History ▪ the move from status to contract. Query whether a move back to status? The protection afforded to individual employees under Irish employment law depends on a legal paradigm whereby the rights provided for are implied into the terms of the contract between the employer and the employee. Thus the starting
Premium Employment Trade union
Financial Risk Management‚ FIN3FRM Semester 2‚ 2012 Assignment 1 Q.1 An investor enters into a short forward contract to sell 100‚000 British pounds for U.S. dollars at an exchange rate of 1.9000 U.S. dollars per pound. How much does the investor gain or lose if the exchange rate at the end of the contract is (a) 1.8900 and (b) 1.9200? (2 points) Solutions: a) The investor as part of obligation for selling pounds‚ because of his obligation to sell
Premium Futures contract Derivative Hedge
CONSTRUCTION CONTRACTS IAS 11 – DEFINATION IAS 11 defines a construction contract as: a contract specifically negotiated for the construction of an asset or a combination of assets that are closely interrelated or interdependent in terms of their design‚ technology‚ and function for their ultimate purpose or use. IAS 11 – TREATMENT Where possible‚ IAS 11 applies the accruals concept to the revenue earned on a construction contract. If the outcome of a project can be reasonably foreseen‚ then
Premium Contract Generally Accepted Accounting Principles Balance sheet
Licensing A licensing agreement is an arrangement whereby a licensor grants the rights to intangible property to another entity (the licensee) for a specified period‚ and in return‚ the licensor receives a royalty fee from the licensee. 15 Intangible properties includes patents‚ inventions‚ formulas‚ processes‚ designs‚ copyrights‚ and trademarks Advantages Disadvantages the firm does not have to bear the development costs and risks associated with opening a foreign market. Licensing is very
Premium License Royalties Franchising
A cartel is a formal (explicit) "agreement" among competing firms. It is a formal organization of producers and manufacturers that agree to fix prices‚ marketing‚ and production.[1] Cartels usually occur in an oligopolistic industry‚ where the number of sellers is small (usually because barriers to entry‚ most notably startup costs‚ are high) and the products being traded are usually homogeneous. Cartel members may agree on such matters as price fixing‚ total industry output‚ market shares‚ allocation
Premium Cartel Competition law