The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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References: Colin Dix and Chris Baird (1988) Front Office Operations. 4th Edition. Addison Wesley Longman‚ New York. Tripadvisor.co.uk（2013）Hotels/B&B/Inns travellers recommended http://www.tripadvisor.co.uk/Hotels-g528787-Stourport_on_Severn_Worcestershire_England-Hotels.html accessed at 14 Jan
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it’s delivered to the hotel. D: Of course. I’ll need your passport‚ and please sign this guest card. Mary: Okay. Here you are. Oh and what is the checkout time? D: Eleven A.M. and if you need any assistance. Please see our concierge or call the front desk. Here are your keys. Getting hotel information conversation Script: D: Hello‚ What can I do for you? Lisa: We just arrived at the hotel. Can you tell us what restaurants you have? D: The Hula-Hula Restaurant is open now‚ there is also a
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Restoration tragedy THE lesser tragic writers of this period‚ uninspired as most of their work seems when judged on its own merits‚ fall inevitably to a still lower level by comparison with the amazing literary powers of their great leader‚ Dryden. They have all his faults and only a small and occasional admixture of his strength and resource. In tragedy‚ as in other departments of literature‚ the genius of Dryden overtops‚ on a general estimate‚ the productions of his lesser contemporaries‚ and
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The Two Front War and Schlieffen Plan At the beginning of World War I‚ Germany had a an issue with the placement of combat on its borders. Germany had very little allies‚ Austria-Hungary being the most notable‚ resulting the country being forced to fight on two fronts. With France bordering the west and the Russia bordering the east‚ Germany drafted the Schlieffen Plan to solve this issue. In the Schlieffen plan‚ German forces would begin battles it’s French border as other German forces traveled
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* The War of 1812 (1812-1814) was one of the worst-fought wars in American history for all of the following reasons: * disunity was widespread‚ * the military was unprepared‚ * only a zealous minority supported the war‚ * the army was scandalously inadequate‚ and * the militia was poorly trained. * Canada became an important battleground in the War of 1812 because British forces were weakest there. * America’s campaign against Canada in the
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According to the classical view‚ tragedy should arouse feelings of pity and fear in the audience. Does Macbeth do this? Tragedy has most definitely influenced the viewer’s thoughts on Macbeth within this play. In Shakespeare’s Macbeth‚ the audience sees a gradual breakdown in the character of Macbeth himself‚ due to the tragic events that unfold during the play. This has a direct effect on the audience’s views and thoughts of Macbeth‚ thus creating pity and fear within the audience. Macbeth
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The paradox of tragedy is when the worst comes inevitably even to those who proceed with the best meaning. Titus Adronicus‚ King Lear‚ and Timon of Athens are a collection of some Shakespearean tragedies that have survived through the ages because of their content. The society that perceived and attended the theatre at the time each play was written had some influence on how the plays were written or performed in the future. Critics have reviewed and studied all of these plays and many different
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many ways. This was all possible due to one atrocious event: World War One. World War One was claimed to be the “war to end all wars.” Even though it didn’t end all wars‚ it did something much more colossal: it changed all wars. World War One changed all wars by developing new weapons‚ exploring new war tactics‚ and allowing women to be involved. World War One spawned the creation of (then) improbable weapons. One major technological advancement was the machine gun. During World War One in Belgium‚
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Do you agree with the Hobbesian position that "the state of nature is a state of war of all against all"? The argument presented by Thomas Hobbes in chapter 13 of Leviathan‚ is that the state of nature is a state of war of all against all. Such a view had previously been discussed- earlier versions of the argument appear in other significant works- however it is Hobbes account of a state in “continuall feare of danger and violent death”1 upon which I will focus on and critique in this essay. There
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