Customer Relationship Management “Customer relationship management is a comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and customers”. Importance of CRM * Identifying customer needs. * Identifying untapped business potential. * Identify strong & weak points of suppliers. * Benchmarking to achieve global excellence. * Help in rediscovering the customers and understanding them
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Transforming the Materials Economy Written by Alex Nicoll (http://www.newgreeneconomy.com) The Materials Economy The Materials Economy has been the driving force behind U.S. economics since the Second World War. The name refers to the raw materials from which its products are made. The marketing and sale of these products is what keeps the Materials Economy in motion‚ while exhausting natural resources and generating incalculable amounts of waste. Consumer products manufactured and sold in
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Marketing management CASE 1: McDonald’s CORPORATION IN THE NEW MILLENNIUM How are Customer tastes changing in the fast-food industry? What impact do these changes have on McDonald’s? First‚ people are trying to eat more and more healthy food. This has an impact on the fast food industry and especially on McDonald’s‚ the world’s largest chain of hamburger fast food restaurants. As people think about their health‚ they eat less often at McDonald’s and it as an impact on the sales. Secondly
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MATERIAL ENGINEERING – Assignment Question : PART A : You as the mechanical engineer need to produce a connecting rod in the engine. Based on your knowledge of selection process and‚ list all the important factors using a flow chart. Materials Selection and Design is a comprehensive reference on the basic concepts‚ methodologies‚ and information sources dealing with materials selection and its integration with engineering design processes. It makes the connection between design and materials
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Case Study 3: Estimating the Cost of Capital 1. Currently Teletech Corporation (TC) uses a single hurdle rate for both their Telecommunications Services (TS) and Products and Services (P&S) divisions. This hurdle rate obtained by an estimate of TC Weighted Average Cost of Capital (WACC)‚ which is calculated at 9.3%. When analyzing critically at this point‚ TS is underperforming with a return on capital (ROC) of 9.1%‚ whereas‚ P&S segment is well over the required rate of return as it is gaining
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Case Question: In light of the International Division that Tingzon inherited‚ where and how should Jollibee expand next? Assessment: Jollibee Foods Corporation recognizes that a reconfiguration of its international strategies will assist the company in embarking on a plethora of opportunities outside of its existing markets. New Guinea‚ Hong Kong‚ and the United States offer the chance for the company to grow its brand globally‚ but success is not guaranteed. Jollibee can capitalize on its
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Lecture based on Materials (Book: The science of strong materials‚ Penguin Publishers.) The aeronautical journal (Library can order for you)‚ one article written in 1996‚ by Peal‚ I.J.Mocolm. Ceramic Science‚ pg 123-131. (Relevant to exam) There are two key reasons for using thermoplastic composites: * save time & handling costs in production * eliminate labour-intensive riveting & bonding * can produce large profile sections that are some 20 % lighter than metal &
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The importance of material heritage to the study of history and culture‚ and how far present efforts of conservation supports this. 1. Definition of heritage 1.1 Material heritage 1.2 Cultural heritage 2. The importance of heritage 2.1 How material heritage is important to the study of history and culture. 2.2 Importance of heritage to the inculcation of national identity. 3. Conservation and results 3.1 The types of conservation 3.2 Principals of conservation 3.3 What is being conserved
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Adapting materials Adoption Concerns with whole course books. Adaptation Concerns the parts that make up that whole. A process of matching To maximize the appropriacy of teaching materials in context. Evaluation for adapting materials An exercise to help to develop insights into different views of language and learning into the principle of materials design. Process of adaptation -Internal factors (what the material offers) Content Organization consistency Choice of topics
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COMPANY LAW CASE STUDY Case Study: AgChem Pty Ltd is interested in acquiring a factory owned by Black Pty Ltd. Black Pty Ltd is a wholly owned subsidiary of Grains Pty Ltd. Black is proposing to sell the land to AgChem at a 10% discount to its market value. Question: a) Is the approval of Agco’s shareholders required
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