OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions‚ use active listening‚ don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions‚ go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given‚ have respect for the callers attitude without adopting it. Transition providing
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Business Case IIS Networking Infrastructure Design Project | |Table of Contents | | | | Executive Summary 2 Project Overview 3 1.1 Project Overview 3 1.2 PROJECT DESCRIPTION 3 1.3 ALTERNATIVES
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Financial Accounts The Assignment Liam O’Brady owns a business selling musical instruments. The following trial balance has been extracted from the books of account at 31 October 2012. Dr Cr £ £ Bank balance 19281 Capital balance as at 1 November 2011 61489 Carriage inwards 480 Carriage outwards 2110 Discounts 664 811 Drawings 28650 Fixtures and fittings – at cost 62200 Fixtures and fitting – provision for depreciation
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McDonald’s in it business operations for the three functions:-1) development of the workman and the scientific education2) the method of performing every job3) and the system of rewardingSo that they can meet the goals 7. TRAINING The scientific training is also one considered to be one of the important principles in the scientific management. The company also has the strong tradition and belief that the training have known for their values as the bottom line for their business. There is also
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physics‚ energy is an indirectly observed quantity which comes in many forms‚ such as kinetic energy‚ potential energy‚ radiant energy‚ and many others; which are listed in this summary article. This is a major topic in science and technology and this article gives an overview of its major aspects‚ and provides links to the many specific articles about energy in its different forms and contexts. The question "what is energy?" is difficult to answer in a simple‚ intuitive way‚ although energy can be
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with service levels‚ pay per milestone crossed options and even offer returning fees or no pay if targets are not met. All this‚ with the least amount of face to face interaction with your supplier! Yes‚ the world has shrunk and most of us do business with folks from around the world. This practice is only increasing in popularity and companies are now working towards mitigating the cons listed in the table above. Some disadvantages |Existence of ‘hidden costs’ that arise due to cultural
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An Assignment of Business Ethics & Corporate Governance CASE STUDIES Module I BHOPAL GAS TRAGEDY December 3‚ 2009‚ marked the 25th anniversary of the world’s worst ever industrial disaster - the gas leak that occurred at Union Carbide India Ltd’s (UCIL) pesticide plant in Bhopal (Madhya Pradesh‚ India). The tragedy that instantly killed more than 3‚000 people and left thousands injured and affected for life‚ occurred when water entered Methyl Isocyanate (MIC) storage tank No. 610
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What makes a good team leader – P3 In this task I am going to talk you about what makes a good leader. This is because in order to succeed every team must have a good team leader. Each leader might have a different way of working depending on the type of job they have. A team leader is a role that is needed in any team for it to become successful and meet its main aims and objectives‚ this is because they are very reliable‚ confident and provide the team with knowledge and delegate effectively
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Enron’s finance department. As the U.S. government deregulated energy prices‚ the price of gas became very unstable. Skilling came up with countermeasures by releasing contracts between buyers and sellers that would make them buy their gas for a fixed number of periods and at a fixed price. These long-tem contracts lifted the risk for both buyers and sellers thus; Enron became the leading company in the profitable energy trading business. For further expansion and growth‚ this idea was applied to
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RIMS INTERNATIONAL SCHOOL OF BUSINESS & TECHNOLOGY SUBJECT NAME: WORKING WITH AND LEADING PEOPLE STUDENT NAME: SAMIR MISTRY BBA SECOND YEAR HIGHER NATIONAL DIPLOMA SAMIR MISTRY WWLP Page 1 Unit Code: 14 Unit Title: Date Issued: 20.10.11 Working With and Leading People Assignment Brief Student ID: Student Name: SAMIR MISTRY Lecturer Name: Date Received: Internal Verifier Name Mr. M Azam Ms. Alankrita Bista Rules and regulations: Plagiarism
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