CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
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1.)What is Total Quality Management? Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations
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:- Total Quality Management Note: 1. Solve any 10 Questions. 2. Use analytical description where required. 3. Cite references used if any while proposing solution to any question. Q 1 ) Consider a company involved in testing the strengths of components. Currently 50 engineers are working in the company. Explain briefly the steps that the company should take to implement ISO 9001:2000 based quality system
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14‚ 15 1. Briefly describe the difference between sequential engineering and quality by design (or concurrent engineering). Sequential engineering‚ as the name suggests‚ was completed in a sequential manner. Each step in the process was completed independent of the other steps and production is passed down the line with the preceding step unaware and unconcerned with problems that may arise. Quality by design or concurrent engineering requires that all major steps in a process are
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TOTAL QUALITY MANAGEMENT TQM is management philosophy that seeks to integrate all organizational functions i.e. marketing‚ finance‚ design‚ engineering‚ production‚ customer etc to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must always strive to continuously improve these processes by incorporating the knowledge and experiences of workers. IMPLEMENTATION OF QUALITY The implementation of
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Total Quality Management Introduced in the 1950s and made more popular in the 1980s Total Quality Management is a very radical management style. A strong Total Quality Management plan relies on internal as well as external team building. A mistake to avoid before the implementation of a Total Quality Management strategy is an inaccurate analysis of the precondition and current state of an organization. Leadership styles and the organizations culture need to work well together. If they do not‚ this
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of contents List of figures………………………………………………………….iii 1. Introduction………………………………………………………1 2. The Foundations of TQM………………………………………..2 1. Quality……………………………………………………2 2. Evolution of TQM……………………………………….2 3. Relevance and practice of TQM…………………………………3 4. Costs of quality………………………………………………….6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………...8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12
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TOTAL QUALITY MANAGEMENT OBJECTIVES The key objective of this course is to acquaint the students with the conceptualization of Total Quality (TQ) from design assurance to processes’ assurance to service assurance. Additional objective is to give focus on Quality Management Systems (QMS) like 1SO-9001 and environment and safety systems (ISO-14001 and ISO 18001).The course would also aim to closely link management
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Total quality management- a way of managing an organization with the objective of carrying out right jobs. The first time and every time. “ a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to the members of the organization and to the society. Thumb rule=85/15 rule – the root causes of 85 % of the problems in the organization are due to faulty systems and 15 %
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Total Quality Management TQM or better known as Total Quality Management is a tactic that seeks to enhance quality and performance of your products or services to meet or exceed your customers’ expectations‚ while ensuring that your employees are up to speed with their training. In other words it’s a “Management approach that works horizontally across an organization‚ involving all departments‚ employees‚ and extending backward and forward to include both suppliers and clients/customers.” TQM notion
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