1.0 Introduction 1.1 Objective of the study The business office administration study is intended to expose the learners or the entrepreneur who has invested his resources in a business venture and is expectant of profit; the costumer service officer who on daily basis function to create good image for the business by providing solution and answer to customer enquiries‚ to the basic concept and practice of business office administration. It is hoped that this paper would improve learners’ understanding
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The Microsoft office platform includes 3 features: Word‚ Excel and PowerPoint. Each program has it own individual characteristics that can be useful to any type of working environment. Microsoft Word is a full-featured word processing program that all you to create many types of personal and business documents‚ including flyers‚ letters‚ memos‚ resumes‚ reports‚ fax cover sheets‚ mailing labels‚ etc. With Word you can easily attach files. It helps you create a “good heading structure.” It ensures
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Chapter 1 – case for critical analysis Question 1: How might top management have done a better job changing Electra Products into a learning organisation? What might they do now to get the empowerment process back on track? Answer: * Harry might talk with the employees. He has very much experience because he worked for 20 years in this company. He knows a lot of behaviours in the company‚ the good and the bad ones. Harry is able to understand the situation and the problems from the
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Case Study: British Telecom: Searching for a winning strategy Tuomo Summanen Michael Pollitt Judge Institute of Management November 2002 1. Introduction The development of the telecommunications market in the United Kingdom and the corporate strategy and development of the incumbent‚ British Telecom‚ represents an interesting object of analysis for several reasons. First‚ the UK telecommunications market was - along with the U.S. market - among the first telecommunications market that
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Marketing Case: Office depot The case that we are going to talk about today is about how office depot manages customer care & services. In the article we had to read they took an example of a couple‚ Steve and Dana. Dana experienced a dreadful delivery and therefore Steve‚ a marketing professor who heard the story from Dana and had just done a presentation about how important customer service is‚ decided to phone office depots customer service to see how they would handle his complaint. Steve had
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Consolidated Products A Case Analysis The purpose of this case is to provide you with an opportunity to use the behavior concepts presented in Chapter 3. One basis for comparing the two successive plant managers is in terms of task-oriented and relations-oriented leadership. 1. Describe and compare the managerial behavior of Ben and Phil. Describe each manager’s use of specific task and relations behaviors. How much does each manager use participative or inspirational leadership?
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Thomas Green: Power‚ Office Politics and a Career in Crisis Q3. What are the possible underlying agendas of Davis and McDonald? Ans. Davis and McDonald are industry veterans who have grown from where Thomas has grown to their current positions‚ having spent multiple years understanding the ground realities. Thomas seems to have assumed that Davis has an underlying agenda against him because he opposed Davis publicly during the meeting. This bias could partly be coming from the fact that McDonald
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exceptional job of identifying the problems of Avon Products‚ Inc‚ developing a strategic vision‚ and outlining a plan to clearly communicate and meet the goals and objectives of the vision. She undoubtedly recognized the various areas within the company that were in dire need of improvement‚ in order to boost the success of the company. There are seven major aspects of Andrea Jung’s strategic execution and their business results presented within the case. AJ recognized the first and most important change
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This case is about an individual named Alex Sander‚ who is 32 years old and a MBA graduate from MIT‚ is a new product manager in the toiletries division for Landon Care Products Inc. Alex is hard working yet narcissist and strives to be flawlessness in his job not understanding that everybody’s ability towards work is different. Alex may be an exceedingly gifted individual‚ a quick learner‚ has entrepreneurial talent with wide market and product knowledge‚ may be self-confident‚ and self-driven.
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became dominant position in China. Product section competitors * PC Manufacturers There is four top PC vendors that challenge Apple such as – Hewlett-Packard‚ Dell‚ Acer‚ and Lenovo accounted for 55% of worldwide market shares. Apple just in 4.2% and get sixth position in worldwide market shares in 2009. * Operating system In 2001‚ Operating system Windows XP from Microsoft became the big hit in last decade. Microsoft already produce another product such as Windows Vista‚ Windows 7‚ and
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