OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions‚ use active listening‚ don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions‚ go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given‚ have respect for the callers attitude without adopting it. Transition providing
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Business Case IIS Networking Infrastructure Design Project | |Table of Contents | | | | Executive Summary 2 Project Overview 3 1.1 Project Overview 3 1.2 PROJECT DESCRIPTION 3 1.3 ALTERNATIVES
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more than 90 years‚ with its brands and products firmly holding the proprietary in the market‚ while competition and potential threats‚ on the contrary‚ are impelling Tartan Corp to strengthen itself strategically. Based on the charts given in the case material‚ products are well developed during different historical stages and distributed among various markets‚ yet sales volume of some products are declining while others increasing. Thus the overall competitive strategy of Tartan is maintaining
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WRITING CENTRE Harvard Referencing Guide There are many different Author-Date referencing styles (see the Referencing Comparison Sheet for one other). This guide is based on the Style manual for authors‚ editors and printers. Harvard referencing style uses references in two places in a piece of writing: in the text and in a reference list at the end. In general‚ each name that appears in the text must also appear in the reference list‚ and every work in the reference list must also be referred
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made to simulate the semisolid metal process using finite element simulation software. The following simulations were carried out on Aluminum alloy A356 to determine the effect of initial temperature of the billet on the forging load. The simulations were carried out at different temperatures between the solidus and liquidus temperature range of the alloy. The position of the billet on the bottom die was determined by placing it in different positions and also for various temperatures. The present
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Case Synopses Philips versus Matsushita: The Competitive Battle Continues 10/01/13 Philips and Matsushita add together more than two hundred years of history in the high technology consumer electronics industry. During this period both companies followed contrasting strategies and experienced disruptive changes in its environment forcing them to review‚ adapt and implement new corporate strategies. The following case synopsis focus on how these companies developed different organizational
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Basic: 1. Why does Harvard spend so many resources managing its endowment? Why not simply invest in Treasury Bonds and be done? 2. Why this emphasis on real returns as opposed to nominal returns? 3.How does HMC form its capital market assumptions? Why don’t they use past statistics to project the future? What do HMC’s capital market assumptions imply about the forward looking domestic equity premium? How does it compare to the historical equity premium? 4.If cash has zero standard deviation
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University Library Guide to the Harvard Style of Referencing September 2010 http://libweb.anglia.ac.uk Anglia Ruskin University ++` Guide to the Harvard Style of Referencing Second Edition September 2010 http://libweb.anglia.ac.uk/referencing/harvard.htm 1 Anglia Ruskin University 1. GENERAL INTRODUCTION .................................................................................. 4 1.1 1.2 1.3 2. Explanation of citation and referencing ...........
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A production concept is the oldest of the concepts in business. Business concerned itself primarily with production‚ manufacturing‚ and efficiency issues. It holds that consumers will prefer products that are widely available and inexpensive. Managers focusing on this concept concentrate on achieving high production efficiency‚ low costs‚ and mass distribution. They assume that consumers are primarily interested in product availability and low prices. This orientation makes sense in developing countries
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Financial Accounts The Assignment Liam O’Brady owns a business selling musical instruments. The following trial balance has been extracted from the books of account at 31 October 2012. Dr Cr £ £ Bank balance 19281 Capital balance as at 1 November 2011 61489 Carriage inwards 480 Carriage outwards 2110 Discounts 664 811 Drawings 28650 Fixtures and fittings – at cost 62200 Fixtures and fitting – provision for depreciation
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