* The Victory Bank Case Vlissingen 2010 * Content The Victory Bank Case 1 Content 2 List of Figures 4 Preamble 5 1 Company Description 6 2 Current Situation 10 2.1 CRM Vision 10 2.2 CRM Strategy 11 2.3 Valued Customer Experience 13 2.4 Organizational Collaboration 13 2.5 CRM Processes 15 2.6 CRM Information 17 2.7 CRM Technology 18 2.8 CRM Metrics 19 3 The Main Challenges 21 3.1 Database 21 3.2 Employees 21 3.3 Market position 21 3.4 Extending
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Survey of Various types of Bank Accounts‚ rate of interest offered Mr. Pinto (name changed on request) of Axis Bank Limited of Nerul Branch was very co-operative when I visited their branch and introduced myself as a 10th Std. student of Ryan International School‚ Nerul and inform my purpose of visit of carrying out a survey on various types of bank accounts available and commonly used in India. He offered me a place to sit and called for water and request to give him some time to complete his
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(2011) stated that a bank is a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with capital deficits to customers with capital surpluses. Banking is generally a highly regulated industry‚ and government restrictions on financial activities by banks have varied over time and location (Cotter‚ 2003). In addition‚ Fabozzi and Drake (2009) declared that a commercial bank is one of the types
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PROFILE Public Bank was established in August 1966 by its Founder and Chairman‚ Tan Sri Dato’Sri Dr. The Hong Piow. Beginning from a single branch‚ it has grown to be a premier banking group in Malaysia. Since its inception‚ Public Bank has played a fundamental role in improving the quality life of citizens. Today‚ Public Bank is a leading provider of financial services in Malaysia with overseas banking operation in Hong Kong‚ China‚ Cambodia‚ Laos‚ Sri Lanka‚ and Vietnam. The Public Bank Group has a
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Reserve Bank of India Main Functions Reserve Bank of India regional office‚ Delhi entrance with the Yakshini sculpture depicting "Prosperity through agriculture"[25]. The RBI Regional Office in Delhi. The RBI Regional Office in Kolkata. Monetary Authority The Reserve Bank of India is the main monetary authority of the country and beside that the central bank acts as the bank of the national and state governments. It formulates‚ implements and monitors the monetary policy
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information is available for reconciling the Bank Statement of Texaco Company on December 31‚ 2000. (1) Cash account in ledger on 31 December should a balance of tk 12‚761.96. The Bank Statement on the same day indicated a balance of tk 9‚734.70. (2) Cash receipts of 31 December worth tk5.846.220 has been mailed to the bank on that date but did not appear among the deposits in the bank statement. (3) The paid cheque returned with the December Bank Statement disclosed two errors in the company
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evaluate the effects of uncollectable accounts receivable (bad debts) on the financial statements. To record Doubtful Debts applying the Percentage of Sales and Aged Methods. To understand the nature‚ purpose and process of bank reconciliations. To complete bank reconciliations over consecutive months. 2 1 Cash & Receivables For many organizations‚ cash and receivables are a significant assets. Given their significance‚ it is crucial that cash and receivables are managed and
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Bank of America It’s no secret that Bank of America has suffered some reputation hits since the financial crisis‚ from high-profile lawsuits blaming the bank’s lending practices for the housing bust to public outcry over plans to charge new fees to checking account customers. Most recently‚ the bank received the worst score of the four major commercial banks in a survey by the American Customer Satisfaction Index‚ sliding 3% to 66‚ its lowest score in years. Bank of America has also undergone major
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ICICI BANK ABOUT ICICI BANK: ICICI Bank is India ’s second-largest bank with total assets of Rs. 4‚736.47 billion (US$ 93 billion) at March 31‚ 2012 and profit after tax Rs. 64.65 billion (US$ 1‚271 million) for the year ended March 31‚ 2012. The Bank has a network of 2‚766 branches and 9‚363 ATMs in India‚ and has a presence in 19 countries‚ including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery
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Bank Bailout Outline I. Introduction II. Background III. Opposition’s point 1‚ refute‚ 1st support for thesis. a. Credit Card Act of 2009 b. No Change at all‚ Banks still operating the same way IV. Opposition’s point 2‚ refute‚ 2nd support for thesis. a. Creation of TARP b. $12.2 trillion dollars of tax dollars were spent wrong c. TARP allowed many banks to allow credit again d. A majority of banks have paid back TARP money e. After TARP
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