Case Study Customer Focus at Amazon.com Submitted to: Dr. Josephine Concepcion Mendoza‚ DBM Submitted by: Darla Kricia A. Valerio Quality in Practice Customer Focus at Amazon.com I. Introduction Amazon.com‚ Inc. (Amazon.com)‚ incorporated on May 28‚ 1996‚ is an e-commerce company. The Company sells a range of products and services through its various owned and affiliated Websites. The Company’s products‚ offered through consumer-facing Websites‚ includes merchandise and content that the Company
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multiple paths to success. Google Incorporated and Apple Incorporated are both leading companies in their industries. Apple is known for its extraordinarily innovative and exclusive products. They have an incredibly loyal customer base‚ and competitors have a very hard time replicating their products. Their brand name is synonymous with success. Google is also a leader‚ one of the world’s top companies‚ continually making headlines for their innovation and customer focus. Google is also renowned as one
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Negotiation Thesis: Analysis of Tech Battle: Apple vs. Google Table of Content 1. Apple vs. Google abstract 1.1 Conditions in the mobile industry 1.2 Apple’s industry statues and iOS strategy 1.3 Google’s industry statues and Android strategy 1.4 Apple vs. Google: Stakes and conflicts 2. The Negotiation 2.1 Steve Jobs’ personal interest 2.2 Apple vs. Google: Historical relationship between the parties 2.3 Apple’s first negotiation move 3. Negotiation
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He was dazed and confused‚ but now he is high-spirited and vigorous. Mark Zuckerberg‚ the 28-year-old CEO of the Facebook‚ proved a variety of possibilities in the Internet era by his own way. How did he do this? What made Zuckerberg so successful? First‚ he was full of confidence. In Chung (2012)’s article‚ Mark tried to explain his landlord Judy Fusco that what the Facebook is. “He said they were going to build a network that would change the world.” At that time‚ Judy was impressed by Mark’s
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Google failures. GOOGLE ANSWERS. In competition with Yahoo! Answers‚ Google created Google Answers a program which goal was to answer all kind of questions users could have. The program counted with a team of researchers guaranteeing correct‚ quality answers‚ despite this‚ users favored Yahoo!’s. WHY? First mistake Google made was charging clients for posts. People didn’t want to pay when they could use Yahoo‚ which is totally free‚ although their answers don’t have the same quality as the ones
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Case Study MG495 TO: Jeff Bezos‚ Founder & CEO‚ Amazon.com DATE: 04/06/08 SUBJECT: Amazon.com Analysis EXECUTIVE SUMMARY Amazon.com was founded as an online bookstore in July‚ 1995 and went public in May 1997. In June‚ 1998 Amazon.com launched its music store. Since then Amazon.com has become the most prominent Internet retailer. Over time Amazon.com has added several products including electronics‚ health and beauty products‚ house wares‚ kitchenware’s‚ music‚ tools‚ toys‚ videos
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drones‚ and artificial intelligence. Buying a virtual-reality startup and investing in drones‚ as Facebook has done this year‚ may not seem to fit into its evolving mobile-platform strategy. And in some ways‚ those deals don’t. In the near term‚ Facebook is focused on building out its potential in today’s mobile-social nexus. Five years from now‚ the company may look more like a direct competitor to Google. Facebook’s interest in VR‚ drones‚ and artificial intelligence is connected to goals that are
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little or no cost to you. The typical 2014 university student has grown up with the World Wide Web and eCommerce and takes these services for granted. For its part Amazon recorded revenues of $17.09 billion dollars in 2013 but for all that activity‚ the company did not yield a profit. According to its founder and CEO Jeffrey P. Bezos‚ Amazon strives to be the retailer of choice for all things and for all people globally. To this end‚ Amazon’s profit margins on most products are razor thin and its business
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How do you describe the competitive risk in Amazon’s environment as Wal-Mart‚ Barnes and Noble‚ and other retailers strengthen their online offerings? Having the most of the services that Amazon provides myself it is my go to place for every time I am trying to make a purchase. In my opinion‚ since Amazon has established a great amount of customers and being the one of the most organized and friendly online place where you can purchase practically anything‚ it will be hard for other competitors
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1. Executive Summary Google Inc. was started in 1998 by Sergey Brin and Larry Page as a small scale search engine as a garage company. The founders had little idea about how big their company will be in coming years. Google‚ now‚ being the biggest search engine‚ has become a word in the English language (Abt 2007). Google have also been rated the best company to work for in the year 2012 by Fortune. It proves that Google takes care of its employees and creates a good work environment to work in
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