SERVICE MANAGEMENT - Amazon case Business Administration 1. How would you contrast Amazon’s business design with that of Barnes & Noble before Barnes & Noble went online? From a customer’s prospective‚ what are the advantages and disadvantages of each design? Customers shop by visiting Amazon.com‚ they can search and purchase a lot of books at once. They don’t need to visit off-line stores so they earn convenience. Also‚ When customers have a difficulty buying books or living far from
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Francesca Carannante Managing Human Resources Mary Ann T. Matreselva November 29‚ 2014 Amazon A year ago‚ Amazon.com workers had to hike miles of aisles each shift to "pick" each item a customer ordered and prepare it for shipping. Now the e-commerce has boosted efficiency and given workers’ legs a break by deploying more than 15‚000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of toys‚ books and other products to employees. Amazon.com Inc. faced its single
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References: Ascoli‚ A.‚ Cullina‚ D.‚ Kunesh‚ L.‚ Peng‚ C.-C.‚ & Xu‚ S. (2008‚ June 4). Amazon Kindle. Retrieved Dec 11‚ 2012‚ from www.mcafee.cc: http://www.mcafee.cc/Classes/BEM106/Papers/2008/Kindle.pdf Jain‚ P. AMAZON.INC SWOT Analysis. PGDM. Marakmat‚ S. (n.d.). Amazon Porter ’s 5 Forces. Retrieved from Scribd.: http://www.scribd.com/doc/40107282/Amazon-Porters-5-Forces Mind Tools. (n.d.). Porter ’s 5 Forces. Retrieved Dec 11‚ 2012‚ from Mind Tools: http://www.mindtools
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because the employee received complain from other customers who did not like it. This problem oscillated rapidly and women are protesting against in public which brought negative media attention to the business. The management should act immediately before this issue get out of control. There are several critical issues we should be aware of and concerned about before we come up with any solution to this problem. First‚ the appropriate way we communicate with the breastfeeding protestors. Second
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gleaned from public databases‚ conceivably would give Amazon a larger or more detailed profile of its customers than any other retailer. The Seattle-based company‚ with 59 million active customers‚ said it has no immediate plan to implement such a program. Its ability to do so emerged in a detailed patent application with the U.S. Patent & Trademark Office‚ disclosed Thursday. A privacy expert said customers should be wary about Amazon having the capability to gather such a large amount of
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The recent problem on Amazon kindle Fire is which segments it should be? (Whether still stay in template segment‚ or back to e-book market) who is their target customers? And what kind of business model it should be in order to maintain their long term profit? By detailed analysis their recent situation‚ I high recommended it should still stay in template business by targeting media junkies and children. Also it should leverage its recent amazon ecosystem and following the name amazon kindle fires
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AMAZON IN CHINA Entry mode selection Contents: 1. Amazon.com: Background leading up to the decision. 2. China: Endless possibilities. 3. Amazon in China: Entry mode selection and strategy. 4. Partnership with Joyo and current status. 5. Appendix (NOTE: While background information is meant to be an appendix and not be considered in terms of required word count‚ the decision was made to place it at the beginning for a much better flow of the project.) 1. Amazon.com:
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Amazon Technologies Amazon started as a simple bookseller over the last decade it has branched out into additional product areas and the third-party sales that now represent a good chunk of its revenue. The technology core that runs Amazon Linux-based. Amazon has the world’s three largest Linux databases‚ with a total capacity of 7.8 terabytes (TB)‚ 18.5 TB and 24.7 TB respectively. The data warehouse is mainly divided into three verticals: query‚ historical data and ETL (Extract‚ Transform and
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I do not believe that Amazon is a Monopoly. Yes‚ Amazon is a massive company that continues to grow and become better everyday‚ but it is no where close to even being considered as a monopoly. A Monopoly is a company that usually gives the consumer two choices: to buy the monopolist’s product or to do without. The products sold at Amazon can be bought anywhere. Amazon may claim to have “better prices” and “better quality goods” than other retailers‚ but they only say that so they can get more
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Porter’s Value Chain The Vrio Amazon is rated as one of the top 10 most successful online businesses in the world (Chavey‚ 2012). THE COMPETENCY FRAMEWORK Some of the competences that amazon has are as follows; Amazon’s ability to maintain a customer-centric strategy without sacrifice on quality is a competency to the organization‚ not all organizations can have such a strategy and be able to sustain it without having either the customer or the organization lose out. Amazon had built the ultimate virtual
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