Chapter 8 Product‚ Services‚ and Branding Strategies: Building Customer Value 1) We define a ________ as anything that can be offered to a market for attention‚ acquisition‚ use‚ or consumption and that might satisfy a want or need. D) product 2) ________ are a form of product that consists of activities‚ benefits‚ or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything. B) Services 3) A product is a key element in the ________. At
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html?ie=UTF8&cdForum=Fx20DX5GEB7TUX8&cdThread=Tx1RLD0EXGFVC38 http://mashable.com/2010/12/01/amazon-wikileaks/ http://www.foxnews.com/scitech/2010/12/01/amazon-severs-ties-wikileaks/ http://www.foxnews.com/scitech/2010/12/01/wikileaks-relying-amazon-servers/ http://www.eff.org/deeplinks/2010/12/amazon-and-wikileaks-first-amendment-only-strong http://www.facebook.com/pages/Boycott-Amazon-for-Dumping-Wikileaks/174975139187861 http://knowledge.insead.edu/CrisisCommunications080609
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Delivery Process 4 Other company initiatives to Gain Profitability 4 Launching Amazon in the UK and Germany 4 Launching Amazon in France 4 Amazon’s challenges 5 Globalization and localization 5 Theories 7 Integrated Supply Chain 7 8R’s 8 Supply Chain Issues 9 Appendix 10 Summary The flow of inventory At the first beginning‚ Amazon had hold the modest inventories and rely on the wholesalers – primarily Ingram Book Company
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results in some level of superior customer value based on a customer’s preference for performance benefits‚ the cost of the purchase‚ and the ease of the purchase. Businesses with a cost advantage are able to create superior customer value even with products that have average performance benefits if the businesses offer the products at below-average cost. Businesses that have a meaningful differentiation advan- tage are likewise able to create superior customer value with above-average performance benefits
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BUSINESS SUMMARY Amazon.com‚ Inc. (Amazon)‚ incorporated on May 28‚ 1996‚ is an American company listed on the Nasdaq. It operates retail web sites and provides programs that enable third parties (3P) to sell products on its web sites. The Company sources and sells a range of products to its customers and also manufactures and sells Kindle devices. It operates in two segments: North America and International. In May 2012‚ Amazon acquired Kiva Systems‚ Inc. II - AMAZON ANALYSIS SWOT Business Plan
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Marketing: Creating and Capturing Customer Value By: Faisal Sultan Ali JAIBP Associate Chartered Banker MBA (Executive) IBA‚ Karachi M.Com‚ University of Karachi Outline • What is Marketing • Understanding the Marketplace and Customer Needs • Designing a Customer-Driven Marketing Strategy • Preparing an Integrated Marketing Plan and Program • Building Customer relationships • Capturing Value from Customers • The Changing Marketing Landscape What Is Marketing? Marketing is a process by
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Framework Porter’s Value Chain The Vrio Amazon is rated as one of the top 10 most successful online businesses in the world (Chavey‚ 2012). THE COMPETENCY FRAMEWORK Some of the competences that amazon has are as follows; Amazon’s ability to maintain a customer-centric strategy without sacrifice on quality is a competency to the organization‚ not all organizations can have such a strategy and be able to sustain it without having either the customer or the organization lose out. Amazon had built the ultimate
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Product –Amazon Kindle Fire Products are not only the physical goods that we typically think of them; they also include services – sometimes as a different product and many a times as an extension of the product itself. At the heart of every product (or service) is providing value to consumers and getting value in return from them in the form of profits. With virtually every attractive market flooded with numerous competitors‚ service as an extension of the product offered sometimes becomes the
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Amazon.com Overview of web technologies used by Amazon.com. Website Background Description on Homepage: Amazon.com: Online Shopping for Electronics‚ Apparel‚ Computers‚ Books‚ DVDs & more Online shopping from the earth’s biggest selection of books‚ magazines‚ music‚ DVDs‚ videos‚ electronics‚ computers‚ software‚ apparel & accessories‚ shoes‚ jewellery‚ tools & hardware‚ housewares‚ furniture‚ sporting goods‚ beauty & personal care‚ broadband & dsl‚ gourmet food & just about anything else. Online
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Analysis of Amazon 4 2.1. Amazon in Porter’s frameworks 4 2.1.1.Porter’s Five Forces 4 2.1.2. Generic Strategies 6 2.2. Modes of entry 7 2.2.1. Licensing or franchising 8 2.2.2. Joint venture 8 2.2.3. Wholly owned subsidiary 9 3. Individualized Pricing 10 3.1. Analysis of individualized pricing 10 3.2. Government’s role 11 4. Conclusion 12 Bibliography 13 1. Introduction Amazon is the world’s largest e-commerce company. It was founded by Jeff Bezos in 1994 (Amazon‚ n.d.) and
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