The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 23‚9 The impact of total quality management on innovation Findings from a developing country Dinh Thai Hoang and Barbara Igel School of Management‚ Asian Institute of Technology‚ Klong Luang‚ Pathumthani‚ Thailand‚ and 1092 Received February 2005 Revised August 2005 Tritos Laosirihongthong Industrial Engineering Department‚ Faculty of Engineering‚ Thammasat University
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organizational and social innovation and strategies centered round new concepts of frugal innovation. It has been suggested that some of these developments reflect specific socio-economic and framework conditions peculiar to the Indian context. At the same time many Indian firms have yet to institute systems and procedures required for supporting technological‚ product and service innovations. The existence of formal R&D departments/divisions‚ offers a ritualistic fig leaf for innovation practice. The
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Innovation at 3M 3M attributed much of its growth to its innovative products and incremental/extensions of existing products. However‚ of late they hadn’t come up with anything significant and they were stagnating. At this point‚ Ms. Rita Shor implemented the “Lead User Research” methodology to come up with four recommendations on new innovative products and strategy. In my opinion‚ Ms. Shor should put forward their first three recommendations to Mr. Dunlop. They consisted of development of three
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and how they related to innovation and leadership. Risk taking as well as creativity and flexibility will be examined. Defining a problem and or process in my personal life will be looked at as well. Assess risk and creativity could be considered parts of being an innovator. We all take risk each day but to do it in a way that helps create new ideas is what set the innovators apart from the rest of the field. The other part of this paper will examine the innovation plan and how it can be implemented
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Customer Service in Travel and Tourism Hilton Hotels Case Study [pic] The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of a major staff training programme. Benefits of Good Customer Service Guests tend
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of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM‚ Implementation‚ Case studies‚ Small-to-medium-sized enterprises Abstract Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and
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Innovation & Entrepreneurship This sort essay is what I captured after I read Innovation and entrepreneurship‚ author by Peter Druker. Innovation is essentially importance for business growth. Innovation can only be exploited by high entrepreneurship. The better business percept to market and learn from it changes the better opportunities of innovation. Basically Innovation starts from the identifying opportunities and how it integrated into company and managed properly. Below are
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CREATIVITY & INNOVATION STRATEGY Introductions Definition of innovation found in the literature vary‚ some are general and broad‚ while others focus on specific innovations like the implementation of an idea for a new product or service. In an organizational environment‚ examples of innovation are the implementation of ideas for restructuring‚ or saving of costs‚ improved communication‚ new technology for production processes‚ new organizational structure and new personnel
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CASE FOR ANALYSIS 1 CASE FOR ANALYSIS – Case 1 Kinko’s New Operating Structure Kinko’s Inc. was the largest retailer of copying stores‚ but it had to change its operating structure in response to competitive pressures from Quick Copy and OfficeMax. Kinko’s had an informal management process and difficulty managing growth. The founder‚ Orfalea‚ used franchising to launch growth‚ but this approach did not assist Kinko’s in controlling costs or improving customer service. Consultants recommended
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