Innovation Strategy & Growth by Firdaus Khan Assoc. Prof & Trainer at ICBM-SBE 20 December 2012 firdaus@icbm.ac.in 1 “It was the best of times‚ it was the worst of times‚ it was the age of wisdom‚ it was the age of foolishness‚ it was the epoch of belief‚ it was the epoch of incredulity‚ it was the season of Light‚ it was the season of Darkness‚ … we had everything before us‚ we had nothing before us” 20 December 2012 firdaus@icbm.ac.in 2 SURPRISE!!! Q: Which is the number one
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internet search and advertising successes are fuelled by a strong innovation culture that breeds in every Google initiative. One of the secrets behind these successful innovations and its resulting growth in market footprint is the right resource allocations supported by enough autonomy and innovation decisions thought over several time horizons. This increasing market presence coupled with the company’s philosophy of ‘follow the customer’ is making Google a part of any service which is directly or indirectly
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Introduction The ability of an organization to attract and retain customers is vital to its success. Customer loyalty requires a strong desire by the customer for a product‚ and availability of several product vendors to choose the product based on his/her preferences. Hospitality organizations are in the relatively unique position of attempting to bridge two worlds; the domestic and the commercial as they deliver on the service promise. These two factors are very much applicable in the hotel
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75 ENLIGHTENED‚ ECLECTIC APPROACH IN ENGLISH LANGUAGE TEACHING By: Christina I.T. Panggabean (Universitas PGRI Ronggolawe Tuban) Abstract English language teachers need to explore what works and what does not work in a certain ELT context‚ applying what Brown (2001) names an enlightened‚ eclectic approach or a principled approach. They are suggested to explore all language teaching approaches or methods since no single approach or method is best suited for all teaching contexts. This paper also
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Implementing a Customer Relationship Strategy" The Asymmetric Impa ’et of Poor Versus Excellent Execution Mark R. Colgate Peter J. Danaher University of Auckland‚ New Zealand The benefits of developing customer relationships are well established. However‚ a well-intentioned relationship marketing strategy may fail because of poor implementation. In this study‚ the authors look at the effects of implementing a customer relationship strategy. Specifically‚ they examine the implementation
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Innovation Coca-Cola started its life as an innovative‚ new product that sought to quench the thirst of the Atlanta work force. While the target market may have expanded greatly over the past 128 years‚ that culture of innovation has stayed strong throughout the company. This innovation‚ however‚ as seen throughout the case study does not come from the hugely generalized‚ or even perfected‚ industry of the production‚ bottling‚ and distribution of Coke. Instead it comes from areas outside of Coca-Colas
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The sensemaking approach is when people or an organization offer a meaning to an experience by making sense of it. It is how they structure things that they don’t know‚ in order to take action on it. When people experience change‚ they face a gap between their expectations and their counterpart experiences‚ and they start to communicate and act in a systematic and structured way in order to make sense of what is happening. According to Fairhurst and Sarr (1996‚ cited in Bean and Hamilton‚ 2006) “To
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is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
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