Stakeholders are all those who need to be considered in achieving project goals and whose participation and support are crucial to its success. Stakeholder analysis identifies all primary and secondary stakeholders who have a vested interest in the issues with which the project or policy is concerned. This information is used to assess how the interests of those stakeholders should be addressed in a project plan‚ policy‚ program‚ or other action. The goal of a stakeholder is to develop a strategic
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Introduction Case studies Learning excellence: Southwest Airlines’ approach Ulla K. Bunz and Jeanne D. Maes The authors Ulla K. Bunz and Jeanne D. Maes are based at the University of South Alabama‚ Mobile‚ AL‚ USA. Abstract In an era in which adapting to change means survival‚ it is important to study what successful organizations have done. While the airline industry in the USA has not made thriving financial headlines‚ one small company has been able to satisfy its customers completely
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sEmirates airlines (also known as by marketing phrase Fly Emirates) is the national airline of Dubai‚ United Arab Emirates. It is the largest airline in the Middle East‚ operating over 2‚400 passenger flights per week‚ from its hub at Dubai International Airport Terminal 3‚ to 105 cities in 62 countries across six continents. The company also operates three of the ten world’s longest non-stop commercial flights from Dubai to Los Angeles‚ San Francisco and Houston. In 1974‚ three years after independence
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served nonstop‚ by the end of 2008‚ thus has reached sufficient economies of scale. And Southwest Airline gains its cost advantage through the implementation of “low-cost strategy”. It not only flew planes point-to-point—short-haul flights bypassing the expensive hub-and-spoke operations but also chose less popular‚ less congested airports to achieve quicker turnarounds which enabled the airline to operate with fewer planes and gate facilities than would otherwise have been necessary. Cost consciousness
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emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
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2. OVERALL PRODUCT DESCRIPTION 2.1 PRODUCT PERSPECTIVE The Airline Reservation System project uses the java(J2SE ‚ J2EE) and my sql and is completely independent. The project itself is a bigger product and does not need to be introduced into a larger system. The application would be running on a Windows XP/7/8 Operating system. 2.2 PRODUCT FEATURES The Airline Reservation System has the following features: This project is mainly intended for two types of audiences. One is the customer or the
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Survey among airlines. Airline industry is a labor intensive service sector as much as capital intensive and mainly white collor workers are employed. In the industry computerized electronic systems are highly used. In order to produce an aviable seat for sales‚ there are many interconnected services are gathered such as resevation‚ ticketing‚ operations‚ passenger traffic‚ handling of passenger‚ baggage and cargo‚ catering‚ maintenance (MRO)‚ training‚ fuelling etc. While airlines render many
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Identify Current Strategy Southwest Airlines Co. is a major domestic air carrier that is "the world ’s only short-haul‚ high-frequency‚ low-fare‚ point-to-point carrier" according to the President and CEO Herb Kelleher. Southwest has always been able to quickly seize any strategic opportunities whenever they arise. Southwest is the only company to ever hold the Triple Crown for annual performance. Some of the key factors that contribute to Southwest ’s success are its conservative growth pattern
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The stakeholders are individuals or groups of people who affects or be affected by the business organization. The external stakeholders and the internal stakeholders have the effect on the business. The external stakeholders affect the business indirectly in which Amazing One’s stakeholders includes the the customers‚ suppliers‚ government and shareholders. The internal stakeholder affects the business directly in which Amazing One’s stakeholders includes the employees‚ owners and managers. Objectives
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
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