Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
Premium Management Productivity
II S tandard d eviation o f weekly d emand SKU service level WC219 $0.15 13‚000 WC008 1.20 22‚500 WC916 3.25 400 WC887 0.41 6;200 WC397 4.65 12‚300 WC654 2.10 350 WC007 0.90 225 WC419 0.45 6‚500 WC971 7.50 2‚950 WC713 1 200 1‚500 9 0 p ercent C urrent o n-hand inventory 3 5 calculators Scheduled receipts 2 0 c alculators Backorders Exhibit 12.13 ABC D ata f or Problem 3 3.75 calculators
Premium Inventory Reorder point Safety stock
New Product Development at HPM Company Background • HPM Industries is a privately owned company established in 1925. Its core business is in the design‚ manufacture and distribution of electrical wiring accessories such as electrical power plugs‚ power outlets and light switches. • The company had its origins in button production‚ when Ruth Simon’s parents (Ruth is the wife of the current chief executive officer‚ Peter Simons) started HPM in the button-moulding business. • In 1948 they
Premium Product management New product development Product life cycle management
Constitutes of Good Writing There are so many things to make good writing in my opinion. A good writer writes everything focused and clear. The good writer is always organized in his writing. A logically organized piece of writing is always clear and understandable to the readers. It is very important when a writer chooses his topic for writing‚ the story and ideas should be relevant to the subject and when a reader reads your story he should feel everything in his mind and
Premium Writing Essay
QUESTION 1: Exercise 1 A small firm produces two qualities of a product – Standard and De-Luxe. The contribution per unit is £100 for the Standard and £300 for the De-Luxe. Each model requires 1 hour per unit in the machine shop and 40 machining hours are available per week. The Standard model can be assembled and finished in 2.5 hours per unit but the De-Luxe takes 10 hours per unit. There are 200 hours per week available for assembly and finishing. Market research suggests that the maximum
Premium Supply and demand
Section 1 (Strategy)-Page 37‚38‚39 QUSETION 1 Average monthly productivity (units/hour) for the month of: |MONTHS |PRODUCTIVITY | |January |2300 / (325*3) = 2.36 | |February |1800/ (200*5) = 1.80 | |March |2800/ (400*4) = 1.75 | |April |3000/ (320*4) = 2.34 | Average Monthly Productivity= (2.36+1.80+1.75+2.34)/4 = 2.06 QUESTION 2 Productivity = sales
Premium Productivity
Holly Farm In 2003‚ Charles and Gillian Giles decided to open up their farm to the paying public‚ in response to diminishing profits from their milk and cereal activities. They invested all their savings into building a 40 space car park and an area with spaces for 40 seater buses‚ a safe viewing area for the milking parlour‚ special trailers for passengers to be transported around the farm on guided tours‚ a permanent exhibition of equipment‚ a rare breads paddock‚ a children’s adventure playground
Premium Milk Flavor
Q1: A manufacturer’s average work-in-process inventory for a certain part is 1‚000 units. The workstation produces this part at the rate of 200 units per day. What is the average time a unit spends at this workstation? Inventory‚ ‚ Throughput‚ . Thus‚ Flow time‚ . A unit spends an average time of 5 days at this workstation. Q2: The Wilcox Student Health Center has just implemented a new computer system and service process to “improve efficiency.” As pharmacy manager‚ you are concerned
Premium Hospital Physician Patient
marketplace. Starbucks has become a successful global coffee brand business due to their application of specific operations management principles. The company handles specific operations management issues such as design of goods and services‚ management quality‚ location strategy‚ layout strategy‚ process and capacity design‚ supply chain management‚ scheduling‚ maintenance‚ inventory management‚ human resources‚ and job design in an extremely positive and effective manner. The results of these decisions
Premium Coffee
Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described‚ along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed‚ including the impact of information systems. Finally‚ the interaction between operations and other business functions
Premium Management Supply chain management Theory of Constraints