1. What is the construct that GE is trying to measure? GE Company is trying to use Net promoter score (NPS) to measure customer loyalty. According to Bhote (2000)‚ customer loyalty indicates customers are delighted with a company’s products or services and turn into enthusiastic world-of-mouth advertisers. In general‚ customer loyalty can be expressed in different aspects. Here GE’s primary focus is on recommendation. Through measuring this construct‚ GE is able to know whether the clients would
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My Teacher Idol Everyone has their idol in their life. For examples‚ Singers‚ teachers‚ dancers‚ parents and others. Included me too‚ I also have an idol in my life. My idol is person who acts as a candle and lightens up my life and brought meaningful to my daily life. This lady that I begin to talk about is Puan Mercy. Puan Mercy not only a counselor but she also has been my English teacher when I was form four. She has five feet tall ‚ round face with a pair of squirt eyes with thick
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Info System and Business function Transaction Processing System (TPS) This is responsible for ticket reservation and tracking flow of all transaction. `Customer Relationship Management system (CRM) This helps firms manage teir relationship with their customers Executive Support System (ESS) Used by senior managers to address strategic issues and longterm planning. Human Resource function business process Failure in this business was evident in the failure to hire or predict enough
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Nike Case – Spreading out to stay together 1. When Nike CEO Phil Knight stepped down and handed his job to Bill Perez‚ he stayed on as chairman of the board. In what ways could Knight’s continued presence on the board have created an informal structure that prevented Perez from achieving full and complete leadershipof Nike? Answer: Informal structures are the shadow organization that represents the actualworking and communication relationships that may not resemble the formal organizationalchart
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Marketing Management 1 Inding‚ Jillian Rae T. Mr. Milbert Dialogo BSBA-3 June 25‚ 2013 Marketing Research The Inding Store is part of the Miscellaneous Section found inside the Carmen Public Wet Market in Carmen‚ Cagayan de Oro City. It is a retailer of many products mainly condiments. It repacks sugar‚ oil‚ soy sauce and other goods into smaller sizes and sells them individually. They also sell in bulk and big volumes. Their product inventory include the following: A kilo of
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Summary of Hit the Brakes The story begins with an account by Christopher DeWolf on his Montreal balcony observing his neighborhood. He introduces the concept of “the proverbial rat race” and his distaste for being subjected to life restricted to work. He describes his ideals as being aligned with the slow movement‚ a concept that is quickly becoming conventional. Carl Honoré is described as author with a considerable impact in this field due to his book In Praise of Slow: How a Worldwide Movement
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Curtin Business School School of Marketing Unit Outline 9807 Marketing Research 200 Semester 2‚ 2013 Unit study package number: Mode of study: Tuition pattern summary: 9807 Internal Lecture: 1 x 1.5 Hours Weekly Tutorial: 1 x 1.5 Hours Weekly This unit contains a fieldwork component. Find out more at the fieldwork education website: ( fieldworkeducation.curtin.edu.au ) Credit Value: Pre-requisite units: Co-requisite units: Anti-requisite units: Result type: Approved incidental fees: Unit coordinator:
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Big Spaceship has the potential to go big‚ however it is not the best course of action. Going big would lead to the creation of numerous smaller teams within the agency‚ consequenting the disunification of the agency as one large team. Already at the end of 2008‚ with only four seven-member project teams and one floater team‚ there is an organizational rigidity beginning to bind the previously dynamic community. Hiring more employees and isolating them into teams would break down the family community
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Student’s Name: Nevine El Toukhi Class : 45C Case 01 : Predicting Performance Alix’s Problem Alix Maher is the new admissions director at a small‚ highly selective New England College. She has a bachelor’s degree in education and a recent Master’s Degree in educational administration. But she has no prior experience in college admissions. In spite of Alix’s predecessor had given Scholastic Aptitude Test (SAT)‚ scores (40 %)‚ weights to student selection criteria; Alix has serious reservations
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Q: A new graduate hired by the marketing research department of a major telephone company is asked to prepare a questionnaire to determine household preferences for telephone calling cards. The questionnaire is to be administered in mallintercept interviews. Using the principles of questionnaire design‚ critically evaluate this questionnaire. A: Although it was stated that the questionnaire would be administered in mallintercept interviews all other aspects of the process were not included
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