what they wanted originally—and the sooner the better. 4) Offer atonement A recovery system will earn high marks from customers if it includes‚ even symbolically‚ some form of atonement that‚ in a manner appropriate to the issue at hand‚ says‚ "I’d like to make it up to you." But atonement is more than simply the "it’s on us" or "no charge" offer. The word symbolic is carefully chosen; it suggests that little acts of caring‚ when sincerely done‚ mean a lot to customers. Of course‚ the bigger the
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page 2 of this booklet. Examination Materials Electronic calculator (non-programmable) Geometry set Mathematical tables Graph paper (provided) I I I - DO NOT TURN TIIIS PAGE I.INTIL YOU ARE‚ TOLD TO DO SO. I I I I 012340208 2009 Copyright @ 2OO7 Caribbean Examinations Council@. All rights reserved. 2OO9 U Page 3 SECTION I Answer ALL the questions in this section. All working must be clearly shown. 1. (a) Using a calculator‚ or otherwise‚ calculate
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SPEECH 2009 First of all ‚I would like to take this opportunity to thank and extend my appreciation to all of you who are present tonight. It is often understated the influence a caring family‚ an interested teacher or a supportive friend can have upon the success of a person regardless of age. Whether you are parents‚ teachers‚ family members‚ or friends‚ you have all contributed for the class of 2009 in reaching this goal ‚of acquiring their High School Certificates. Class of 2009‚ Congratulations
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Cumbria Floods 2009 Between Wednesday 18 November and Friday 20 November 2009‚ up to 372mm of rain fell on Cumbria. In the 24 hours ending 00:45 on Friday the 20th‚ 314mm of rain fell on Seathwaite. This is a record daily rainfall for the UK. The rainfall earlier in the week ensured that the ground was saturated in many areas. Flooding occurred in five out of the six Boroughs‚ the only one escaping being Barrow. The effect on properties was concentrated in Allerdale and South Lakeland with the most
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Vol. 28‚ No. 5‚ September–October 2009‚ pp. 809–818 issn 0732-2399 eissn 1526-548X 09 2805 0809 informs ® doi 10.1287/mksc.1090.0495 © 2009 INFORMS INFORMS holds copyright to this article and distributed this copy as a courtesy to the author(s). Additional information‚ including rights and permission policies‚ is available at http://journals.informs.org/. The Financial Markets and Customer Satisfaction: Reexamining Possible Financial Market Mispricing of Customer Satisfaction Robert
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Recovery should be the main goal of any therapy‚ clinical‚ psychological and especially mental. Every practitioner should always aim every decision‚ treatment tactic or therapy at the restoration of the patient to a state of vitality and functionality‚ and not just treating diseases or conditions. There is no single authoritative and definitive definition of recovery‚ but for the purpose of this work "Recovery is a way of living a satisfying‚ hopeful and contributing life even with limitations caused
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The Long Road to Recovery 1 The Long Road to Recovery‚ From a Hopeless State of Mind and Body Michael A White ENG 211 Professor Geoff Pope March 14‚ 2010 The Long Road to Recovery 2 The Long Road to Recovery‚ From a Hopeless State of Mind and Body Alcoholism and the disease of addiction have been viewed in two strong yet completely different ends of the spectrum for as long as men and women have been losing control of how much and when they drink. One end of the spectrum is
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primary care sector (Mental Health Drug and Alcohol Principal Committee‚ 2013). One particular mental health service is recovery-focused care - governments in many developed countries have suggested that mental health service systems should concentrate on the concept of recovery-focused practice (Cavanaugh‚ 2014). This essay will provide an overview and the rationale of the recovery-focused care approach for schizophrenia (a form of psychosis which needs more research and treatment (Torgalsbøen & Rund
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Disaster Recovery Planning Disaster recovery planning can best be defined as an organization’s procedures for continuing operations in the event of the destruction of program and data files‚ as well as processing capability. In the case of any disaster or incident that causes a stop in the continuing work‚ businesses must be prepared with a business continuity plan‚ or a way to resume the activities required to keep your organization running during a period of displacement or interruption
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The contagious viral infection that emerged in 2009 was unexpected and sent shockwaves across the globe as it came many years after the worldwide flu pandemics occurring in 1918‚ 1957‚ and 1986. This new pandemic spiraled out of control unexpectedly causing the World Health Organization (WHO) to call it the first pandemic of the 21st century‚ due to many outbreaks across the globe (Bartolotti‚ R. 2012). The objective of this paper is to focus on the information and to clearly establish all measures
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