Agility and Risk Management at Pacific Life: Optimizing Business Unit Autonomy Case summary Intro * Pacific Life (PL) holds its culture as central to 139 years in business. * 5 strengths: (a) Risk management; (b) Customer service culture (both distributor and customer levels); (c) Team orientation (different expertise combined); (d) Continuity of operations and company identity; and (e) Integrity (providing value to clients). * Need to balance business unit
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such as internal and external forces. In the Cathay Pacific Airway case‚ the internal forces can be considered as its human resource management‚ since the labor cost is its main concern. In addition‚ government policies‚ competitors and customer satisfaction will be considered as its external forces. Internal forces: Cathay Pacific is currently paying extremely high salaries to its employees. This situation not only causing Cathay Pacific to lose profits but also become one of their disadvantage
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Feeling loved is all we could ever hope for. Two thousand years ago‚ a beautiful woman represented purity‚ while a century ago‚ a beautiful woman was aware of her cultural identity. Recently‚ a woman’s physical characteristics seem to determine her beauty. Society has not always had the same definition for what is considered “beautiful”. We have progressed as human beings and with that our personal beliefs have changed. Someone who is graceful today does not possess the same qualities as someone
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and thrives for quality and expects the same from his team. He takes up pressure from higher management and customers but does not put unduly pressure on his team. He is a good communicator to customers‚ higher management and subordinates. He strives to keep the team morale high by motivating the team and building their confidence. He is a good decision maker. The team relies on him during crisis situation. He appreciates the team for their work from time to time and rewards them accordingly. He
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SERVICE QUALITY AND CUSTOMER SATISFACTION OF THE BEAUTY-CARE SERVICE INDUSTRY IN DHAKA: A STUDY ON HIGH-END WOMEN’S PARLORS Parisa Islam Khan‚ Eastern University Ayesha Tabassum‚ Eastern University The beauty-care service industry is one of the flourishing industries in Dhaka‚ the capital and largest city‚ in terms of population density‚ in Bangladesh. The growing number of beauty-conscious women and their demand for variety of services cater to the growth and importance of this industry. This study
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Local Music in Singapore Singapore’s music scene is known for its urban acts‚ being a platform for rock‚ punk and other genres. During the more successful period (1960-80s)‚ Singapore has produced acts like Naomi & The Boys‚ The Quests‚ The Thunderbirds and The Trailers. Now‚ music acts such as Jack and Rai and The Great Spy Experiment are flourishing in the local scene. Has the local scene changed? Definitely. Is it as successful as before? Definitely not. Globalization has affected us a
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internationally-recognized hotels‚ while others prefer to stay in small local hotels. Compare and contrast these two chives. There are many people choose to go outside for having a travel to relax themselves. The problem they should face is accommodation. There is having two choices for them. One of that is internationally-recognized hotel and the hotel environment is global chain. Other is small local hotel and this hotel with local characteristics. Both of them have different aspects to attract passengers
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Lost in Fantasy Magazines‚ movies‚ and commercials are trying to create an image of what beauty is. Beauty‚ being defined‚ means the quality or aggregate of qualities in a person or thing that gives pleasure to the senses or pleasurably exalts the mind or spirit. But beauty standards are getting each time higher that even some celebrities can compete. The media portray the standards of beauty as unrealistic. Making us believe that the image of Barbie if he one and when in the real word‚ becoming
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What is beauty one can ask? Beauty is the enlightenment of the inner soul portrait as a mixture of culture‚ character‚ custom‚ intellect and presentation. People in these days tend to look at exterior beauty than interior beauty. In the contrast‚ beauty pageants mainly asses at the external beauty only such as looks‚ style and presentation. This is in line with the general conception that beauty pageants do more harm in exploiting individuals then empowering them as it can reduce the dignity of womanhood
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brand. From its first store in Makati‚ Figaro now has more than 30 in the Metro Manila and an outlet in Hong Kong. Juan is now keen on settling up shops in Vietnam‚ Singapore and China. While growing the business‚ CEO Juan saw firsthand the dismal state of local coffee planters. She felt strongly that something had to be done to improve the situation. Through the Figaro foundation‚ she invites her employees and customers to contribute time‚ effort and resources to projects that support the local coffee
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