------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European airline industry‚ had been facing declining yields (i.e. the revenue per seat) and increasing competitive pressures during the last years. Some of the main reasons behind this were
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The evolution of KLM’s enterprise governance of IT: An ongoing journey from cost-of-IT to business-value-of-IT De Haes‚ Steven; Gemke‚ Dirk; Thorp‚ John; Van Grembergen‚ Wim (corresponding author: steven.dehaes@ua.ac.be) ABSTRACT A common and critical dilemma confronting enterprises today is how to ensure that they realise value from their large-scale investments in information technology (IT) and ITenabled change. IT-enabled investments can bring huge rewards‚ but only with the right governance
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global crisis Social factors: In international area competitors use service culture enough to make their customers comfortable about the airlines They have always been transaction-oriented‚ not customers Swine flu‚ climate condition and crash in Amsterdam Technological factors: Satellite programming‚ wireless internet access‚ satellite monitors at every seat and seat back personal video screens in modish aircrafts Reservation on phone and on the internet. The IT system of Turkish Airlines is
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service out their best performances in all kinds of area. A commitment they continue to this very day. The history of Singapore airlines can be sketch out back to 1 May 1947. When a Malayan Airways (MAL) Airspeed Consul took off from Singapore kallang Airport on the first of three scheduled flights a week to Kuala Lumpur‚ Ipoh and Penang. Subsequently‚ over the next five year‚ bigger capacity DC-3 aircraft were launch and this meant that faster and more pleasant flights are obtained and the extension of
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Can Cardiff Airport Survive? Mike Snelgrove Senior Lecturer Cardiff School of Management Jan 2011 Cardiff Airport (CA) is owned by Airport Concessions and Development Limited (90% Abertis Infraestructuras‚ 10% Aena Internacional)‚ who also own Belfast International airport and have operational‚ management and development responsibility of Luton airport. CA has a core population catchment of 2‚279‚000 from mid and south Wales: M. Glamorgan‚ S. Glamorgan‚ W. Glamorgan‚ and Dyfed Gwent Powys;
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Virgin Atlantic carried 5.4 million passengers‚ making it the seventh-largest UK airline in terms of passenger volume. In the year to February 2013‚ the airline had an annual operating loss of £128.4 million In January 1991‚ the UK opened Heathrow Airport to Virgin when it abolished the London Air Traffic Distribution Rules (TDRs) in
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If a pilot is flying an aircraft halfway into a twelve hour flight‚ he is not afforded the opportunity to land and take a quick nap at the nearest airport. This would delay the flight and irritate the passengers. If the pilot is in his own plane‚ he may not be able to delay the trip with a short stop to rest. However‚ landing at a commercial airport may take additional time as it has commercial airline flights coming in and out constantly with arrivals and departures. According to Salazar‚ “…if
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Summary of Case In the case study changing Dynamics of the U.S. Airline industry were discuss and dealt with. Between 2001 and 2005‚ Delta Airlines‚ the third largest U.S. Airline‚ lost $10 billion. Delta wanted to increase its liquidity so they decided to sell its subsidiary Atlantic Southeast Airlines to Sky West Airline for $425 million in August 2005. Analysts believed that Delta was on the merge of bankruptcy. The Civil Aeronautics Board 9cab) imposed major restriction on marketing entry and
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Stadium Fumihiko Maki Tokyo‚ Japan Gustave Eiffel Eiffel Tower‚ Paris Hector Guimard Metropolitain Station Helmut Jahn Taubman College‚ Michigan Henry van de Velde Theatre des Champs Elysees Hendrick Berlage Laborsa ad Amsterdam Ieoh Ming Pei Bank of China‚ Hong Kong Inigo Jones Banqueting House‚ London James Stirling Staatsgallerie‚ Stuttgart Joseph Paxton Chrystal Palace Kenzo Tange Fuji TV Headquarters Louis Sullivan Auditorium Building‚ Chicago
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Black September Black September is both the name of Jordan’s war on the Palestinian Liberation Organization (PLO) in the early seventies and the name of Palestinian terrorist movement created in revenge of the aftermath of Palestinian losses of the war in Jordan. Black September was a movement created by a break away Palestinian faction of Fatah. Fatah Is a Palestinian political party and the largest faction of the PLO. In Palestinian politics it is a more liberal group on the left wing of the
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