1. Things had gone well with this account overall. What‚ though‚ were the critical issues in determining the customer’s satisfaction that led to the loss of the customer? Was the problem simply a lack of satisfaction with the product? Using concepts from the chapter‚ describe how the customer’s value equation was influenced by the experiences both before the call and during the call. Companies in all industries and of all sizes understand that customers are perhaps their most valuable assets.
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nursery class for children aged between 3 and 5. Children can attend a morning or an afternoon session.The morning class consists of 20 children ‚ and the afternoon has 20 children. PLAY SPACES AND OUTDOOR The nursery room and storage facilities are situated on the lower ground floor of the school.There is easy access to the nursery and separate entrance for the parents. The room is large ‚ well-established and beautifully decorated.It is a welcoming space where children can safely
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Capital Account Convertibility. Should India adopt full convertibility? Capital Account Convertibility-or a floating exchange rate-is a feature of a nation ’s financial regime that centers around the ability to conduct transactions of local financial assets into foreign financial assets freely and at market determined exchange rates. It is sometimes referred to as Capital Asset Liberation or CAC. CAC is mostly a guideline to changes of ownership in foreign or domestic financial assets and liabilities
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MODULE LEADER: STUDENT NUMBER: 1 INTRODUCTION This essay demonstrates the significant learning that resulted as a consequence of using critical reflection on my practice. The reflective process helped me to realise how my practice needed to change after I experienced a personal and practice-related issue during and after my clinical placement. Reflective practice is an important component of all nurse education programmes. The Nursing and Midwifery
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An account manager is a person in a business who is responsible for the management of the sales and relationship with particular customers. They are allocated particular customer accounts‚ especially the key accounts which provide the most business. The Account manager varies depending on the nature of the business. The account manager builds client relationship by acting as the interface between the customer service teams and sales teams within a company. By maintaining the company’s existing relationship
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Accounts Receivable Turnover = Net Sales/Average Net Account Receivables Accounts receivable turnover ratio measures the effectiveness of a company in extending credit and collecting debts. It is an activity ratio that measures how efficiently a firm uses its assets. Year ABC DEF GHI Industry Average 2012 31‚ 053/988 = 31.43 16‚842/1‚282.5 = 13.13 5‚160/618 = 8.35 17.64 2013 32‚722/1‚042 = 31.4 18‚657/937 = 19.91 5‚858/494 = 11.86 21.06 In this table you see the accounts receivable turnovers from
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1. If 5 times the value of a number is increased by 3‚ the result is 28. What is the number? 5x+3=28 5x=25 x=5 The answer is 5 2. If 4 times the reciprocal of a number is 3 more than 5/2 times the reciprocal of that number‚ find the number. 4*(1/x)=(5/2)*(1/x)+3 4/x=(5/2x)+3 (8/2x)=(5/2x)+3 (8/2x)-(5/2x)=3 (3/2x)=3 x=1/2 The answer would be x=1/2 3. John had $30‚000 to invest. He invested part of this money in bonds paying 12% annual simple interest and the rest of the money in a savings
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Q. How Will You treat ‘ packing expenses on sales’ in final accounts? Ans. It is an indirect expense‚ therefore‚ it should be shown in the Profit & Loss Account. Adjustments at a Glance Sl No. Adjustments Adjustment Entries Treatment in Final Accounts 1. Closing Stock Closing Stock A/c Dr. To Trading A/c a. Credit side of Trading A/c. b. Show on the assets side of B/S 2. Outstanding or unpaid expenses Expenses A/c Dr. To Outstanding exp. a. Add to the
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Introduction In this report‚ I will be evaluating the Communication and Values which I used during my two day placement. For my placement‚ I worked with individuals with specific needs in a PMLD unit (Profound and Multiple Learning Difficulties)-although I mainly came across service users with Cerebral Palsy. The service user’s ages ranged from eighteen to late twenties although I was informed by a carer at the unit that the services users’ mental capabilities ranged from 1-9 years old. I did some group work
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QUESTION 2 (25%) Top and Middle are in partnership‚ sharing profits and losses in proportion 75% and 25%. The partnership agreement provided as follows: (a) Interest at the rate of 10% per annum is to be allowed on the partners’ Capital Account balances. (b) Interest on drawings was to be calculated at 4% per annum. (c) Top was allowed a salary of RM400 per month. (d) Interest on partner loan was 6% per annum. Trial Balance As At 31 December 2009 RM Capital : Top : Middle Current Account : Top : Middle
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