(2007) 2475–2486 www.elsevier.com/locate/apm Analytic network process in supplier selection: A case study in an electronic firm Cevriye Gencer *‚ Didem Gurpinar ¨ Gazi University‚ Faculty of Engineering and Architecture‚ Department of Industrial Engineering‚ 06570 Maltepe/Ankara‚ Turkey Received 1 November 2005; received in revised form 1 August 2006; accepted 9 October 2006 Available online 8 December 2006 Abstract Supplier selection‚ which is the first step of the activities in the product realization
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Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5‚ 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening‚ and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour
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World Business Council for Sustainable Development Case Study 2007 Ledesma Local Supplier Development Program Ledesma’s Local Supplier Development Program aims to strengthen job-creation in and the economic development of the province of Jujuy‚ in Argentina‚ and particularly in the area where its employees live. In doing so‚ the company designed a program in which the growth of local suppliers could also provide benefits for the company. In this way‚ the sustainability of the program
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You are working for a consumer goods distribution company. Recently‚ the sales have gone down significantly. By premilinary investigation‚ he has found out that your products are not competitive in term of quality‚ price‚ design and attracted services. Your CEO has asked you to do a more detailed research on the business environment‚ you can utilize the model of 4C analysis or SWOT analysis.The combination of internal and external actors that influence a company’s operating situation. The business
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Service quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most
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long-term customers was becoming a challenge. During a delivery run yesterday‚ driver Joe Stevens had noticed a competitor’s sales manager talking with the general manager of Saver Superstore‚ one of JBI’s largest customers. Then‚ that morning‚ Johnson’s sales manager‚ Marsha Ketchum‚ had mentioned that‚ during her visit with the same general manager on Wednesday‚ he was starting to make some noises about wanting to negotiate a lower price. This could cause a dilemma because this customer had been
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Available online 18 November 2009 Keywords: Project management Process modeling Task-technology fit Decision support A project manager makes decisions based on what he or she sees and understands. In large‚ complex projects (or programs)‚ a manager cannot see the entire ‘‘territory’’ between project start and completion and therefore must rely on models or ‘‘maps’’ to support planning and decisions. When it comes to planning and coordinating work‚ project managers commonly use a variety of process
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Question4: What closing time should Citywide Spirits Shoppe choose to maximize profits? Through the Attachment: (Evening time) Contribution Margin = average purchase revenue-average purchase cost = $30.52-$23.25 = $7.27 per customer per purchase Average numbers of customer: (Attachment 2) close time averge customers Time Total customer 10pm 10.18 10pm~11pm 12 11pm 10.16 10pm~12pm 21 12pm 10.08 10pm~1am 27 1am 9.71 10pm~2am 32 2am 9.4 10pm~3am 36 3am 9.06 10pm~4am
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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